MARGARITA MINOPOLI
New York City
Summary
Highly organized and detail-oriented individual with excellent leadership abilities and a passion for customer service. Successfully implements sales and marketing plans to drive revenue and improve customer satisfaction. Experienced in training, developing, and managing retail personnel and creating successful strategies to increase sales. Customer-oriented General Manager with 5 years of experience, focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
GENERAL MANAGER
Tanya Taylor
03.2024 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
General Manager
James Perse Enterprises, INC.
06.2023 - Current
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
- Reduced inventory costs by 5% through efficient inventory management and ordering processes
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
- Successfully managed a team of 7 employees in a fast-paced retail environment, resulting in a 97% increase in customer satisfaction
- Created weekly and monthly sales reports to provide management with key insights into store performance
- Trained new hires on store policies and procedures, resulting in reduction in errors
- Achieved financial and operational objectives with regard to expense control, loss prevention and audits
Store Manager
Jenni Kayne
03.2021 - 06.2023
- Ensured that all merchandise was accurately priced and properly stocked
- Created and maintained positive employee relations by building, leading, and developing quality retail team
- Monitored store inventory and ordered supplies as needed to ensure proper product levels
- Connected with customers by meeting guests and anticipating needs
- Achieved financial and operational objectives with regard to expense control, loss prevention and audits
- Evaluated operating statements to identify business trends
- Communicated with district manager and corporate partners on product mix, trends and needs
- Conducted weekly meetings with team to review sales goals and objectives, and to discuss customer feedback
- Led, coached and developed retail employees to achieve sales goals
- Executed and maintained visual merchandising standards consistent with company brand standards and directives
- Met or exceeded fiscal sales goals within operating budgets
- Recruited, retained and mentored high-performing and diverse team
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Established and monitored KPI's to optimize company performance
- Created an environment of open communication between departments that improved collaboration among teams
Sales Supervisor
SMCP - Sandro/Maje
03.2019 - 03.2021
- Trained staff to deliver outstanding customer service
- Motivated sales employees to improve morale, performance, and store revenue Handled customer inquiries and resolved complaints
- Made bi-weekly schedules for all staff members
- Reorganized the sales floor to meet company demands
- Assisted with recruitment and training of new staff
- Directed and supervised employees in sales and inventory taking skills
- Accurate reconciling of end of the day receipts and cash
- Handled inventory by performing weekly cycle counts
Education
Associates - Biology
Kingsborough Community College
07.2012
Skills
- Decision Making Expert
- Time Management Expert
- Communication Expert
- Adaptability Expert
- Microsoft Office Expert
- Leadership Expert
- Customer Service Expert
- Advertising and marketing
- Sales
- Branding
- Outsourcing
- Staff development
Personal Information
Title: General Manager
Timeline
GENERAL MANAGER
Tanya Taylor
03.2024 - Current
General Manager
James Perse Enterprises, INC.
06.2023 - Current
Store Manager
Jenni Kayne
03.2021 - 06.2023
Sales Supervisor
SMCP - Sandro/Maje
03.2019 - 03.2021
Associates - Biology
Kingsborough Community College
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