MARGARITA MURADIAN
Glendale,CA
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
8
8
years of professional experience
Work History
Front Office Administrator/ Opthalmic Technician
Socal Vision Center
10.2022 - Current
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Assisted with lens and glasses creation and packaging.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Medical Receptionist
Glendale Foot and Ankle Podiatry Center
10.2020 - 07.2022
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an online patient database
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected room deposits, fees, and payments.
- Scheduled appointments for patients via phone and in person.
- Obtained and processed payments from clients for products and services.
- Received parcels, routed mail and opened packages for staff.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained office supply inventory and placed orders to meet demand.
Barista/ Cashier/ Cook/ Waitress
Urartu Coffee
04.2019 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Website Content Manager
Amvy Group Co.
06.2015 - 05.2018
- Filled websites pages with data and imagery
- Researched and wrote articles for websites
- Served as an editor for all content to ensure consistency, clarity and quality
- Created, developed and managed content for organization's web presence
- Edited images and content to fit within content management system templates
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Edited and sourced images and videos.
- Directed content of website by gathering information and integrating data from other departments.
Education
Associate of Arts - Linguistics
Nevsky Institute of Language And Culture
Saint-Petersburg, Russia05.2016
Skills
- Working in a fast-paced environment
- Multitasking and Prioritization
- Time Management
- Multitasking and Organization
- Appointment Scheduling
- Microsoft Office
- Attention to Detail
- Documentation and Recordkeeping
- Event and Meeting Planning
- Operations Management
- Customer Engagement
- Telephone Reception
- Inventory Management
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Front Office Administrator/ Opthalmic Technician
Socal Vision Center
10.2022 - Current
Medical Receptionist
Glendale Foot and Ankle Podiatry Center
10.2020 - 07.2022
Barista/ Cashier/ Cook/ Waitress
Urartu Coffee
04.2019 - 07.2020
Website Content Manager
Amvy Group Co.
06.2015 - 05.2018
Associate of Arts - Linguistics
Nevsky Institute of Language And Culture
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