Margarita Nunez
Los Angeles,CA
Overview
2
2
years of professional experience
Work History
Key Holder
Lovisa jewelry store
Los Angeles , CA
08.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted in general housekeeping to maintain store image.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Cashier/Stylest
Lovisa jewelry store
Los Angeles , CA
08.2024 - Current
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Advised clients on proper care techniques for garments and accessories.
- Ensured that all areas were kept clean and organized at all times.
- Analyzed sales data to inform future purchasing decisions for the business.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier/ Stylest
Lovisa
San Diego, CA
04.2023 - 07.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Judith's Food
Los Angeles , CA
06.2022 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Clinical Psychology
University of California - San Diego
La Jolla, CA06-2027
Skills
- Cash Register Operation
- Customer Assistance
- Returns processing
- Drawer balancing
- Customer Service
- Payment Collection
- POS Systems
- Cash Handling
- Retail Merchandising
- Credit and cash transactions
- Cleaning and sanitizing
- Accountability
- Collaboration
- Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Key Holder
Lovisa jewelry store
08.2024 - Current
Cashier/Stylest
Lovisa jewelry store
08.2024 - Current
Cashier/ Stylest
Lovisa
04.2023 - 07.2024
Cashier
Judith's Food
06.2022 - 09.2022
Bachelor of Science - Clinical Psychology
University of California - San Diego