Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Margarita Olvera

Fort Campbell,KY

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Primos Mexican Food and Cantina. Proven ability to enhance guest satisfaction through effective multitasking and cash handling, while fostering team collaboration to streamline operations and improve service quality.

Overview

16
16
years of professional experience

Work History

Server/Cashier Helper

El Toro De Don Jose Mexican Restaurant
08.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Cashier Lead

Primos Mexican Food and Cantina
10.2015 - 08.2023
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Streamlined checkout process by implementing new procedures to increase speed and efficiency.
  • Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.
  • Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
  • Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
  • Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
  • Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Department Lead

Hokto Kinoko Company
02.2009 - 06.2015
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
  • Identified areas for improvement within the department, developing action plans to address those needs effectively.

Education

GED -

Lettie M. Parker Kendall Community Center
Clarksville
01-2024

Skills

  • Strong work ethic
  • Cash handling
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Supply restocking
  • Beverage preparation
  • Foreign language proficiency

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Server/Cashier Helper

El Toro De Don Jose Mexican Restaurant
08.2024 - 06.2025

Cashier Lead

Primos Mexican Food and Cantina
10.2015 - 08.2023

Department Lead

Hokto Kinoko Company
02.2009 - 06.2015

GED -

Lettie M. Parker Kendall Community Center

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Margarita Olvera