Margarita Ornelas
Carlsbad
Summary
Dynamic professional with extensive experience in customer service and operations management, notably at Farmers Insurance. Proven ability to enhance service quality and resolve issues effectively. Skilled in relationship building and complaint handling, with a strong background in scheduling and problem-solving. Committed to fostering a collaborative environment and optimizing workflows.
Overview
11
11
years of professional experience
Work History
Service Assistant
Farmers Insurance Company-Aaron Ruiz Agency
05.2025 - Current
- Maintained product knowledge to effectively address customer questions and enhance service quality.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Receptionist
Dr Lims
06.2024 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and communication.
- Answered multi-line phone system, directing calls to appropriate personnel promptly.
- Maintained a clean and organized reception area, enhancing visitor experience.
- Scheduled appointments and meetings, optimizing office calendar for staff availability.
- Assisted with administrative tasks, including filing and data entry, supporting office efficiency.
Phlebotomist
Carlsbad Medical Center
06.2022 - 05.2023
- Collected blood samples using established procedures to ensure patient safety and comfort.
- Assisted in maintaining laboratory equipment, adhering to safety protocols and quality standards.
- Prepared specimens for analysis, ensuring accurate labeling and documentation of sample data.
- Communicated effectively with patients to explain procedures, alleviating concerns and enhancing experience.
- Maintained sterile environment by following infection control guidelines during blood draw procedures.
- Supported inventory management by monitoring supplies and notifying supervisors of shortages or needs.
Medical Assistant
Vanessa's Family Clinic
06.2021 - 12.2021
- Administered patient care, including vital sign checks and medical history documentation.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
- Managed appointment scheduling and patient flow to optimize clinic operations.
- Handled medical records management, ensuring accuracy and compliance with privacy regulations.
Barista/Manager, Sales and Customer Support
Joe Brews
06.2020 - 01.2021
- Supervised daily operations, ensuring high-quality beverage preparation and exceptional customer service.
- Trained and mentored new baristas, fostering a cohesive team environment and enhancing performance.
- Developed efficient workflows to streamline order processing, improving service speed during peak hours.
- Implemented inventory management practices, reducing waste and optimizing stock levels for smooth operations.
Service Assistant
Farm Bureau Insurance-Bowen Agency
07.2019 - 08.2020
- Assisted customers with inquiries and product information to enhance service experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment.
Scalehouse Operator
Cetane Energy
10.2018 - 08.2019
- Monitored vehicle weight and ensured compliance with regulatory standards during material transactions.
- Operated and maintained scale equipment to guarantee accurate measurements for incoming and outgoing materials.
- Recorded transaction data in system, enhancing data accuracy and streamlining reporting processes.
- Collaborated with team members to improve workflow efficiency in scale operations and material handling.
- Trained new staff on safety protocols, equipment usage, and best practices in scale house operations.
Accounts Payable Clerk
Carlsbad National Bank
02.2017 - 10.2018
- Processed vendor invoices accurately and efficiently for timely payments.
- Managed expense reports, ensuring compliance with company policies and procedures.
- Reconciled accounts payable transactions to maintain accurate financial records.
- Assisted in month-end closing activities, preparing relevant documentation for audits.
Owner
Tacos Madres
01.2015 - 09.2017
- Established and managed operational workflows to enhance efficiency and service quality.
- Developed marketing strategies that increased customer engagement and brand visibility.
- Oversaw budget management, ensuring financial sustainability and cost-effective operations.
- Trained and mentored staff, fostering a collaborative work environment focused on growth.
Education
High School Diploma -
Loving High School
Loving, NMNo Degree -
Southeastern NM Community College
Carlsbad, NMSkills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Hospitality
- Customer service
- Complaint handling
- Fluent in multiple languages
- Scheduling appointments
- Relationship building
- Customer relations
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Service Assistant
Farmers Insurance Company-Aaron Ruiz Agency
05.2025 - Current
Receptionist
Dr Lims
06.2024 - 02.2025
Phlebotomist
Carlsbad Medical Center
06.2022 - 05.2023
Medical Assistant
Vanessa's Family Clinic
06.2021 - 12.2021
Barista/Manager, Sales and Customer Support
Joe Brews
06.2020 - 01.2021
Service Assistant
Farm Bureau Insurance-Bowen Agency
07.2019 - 08.2020
Scalehouse Operator
Cetane Energy
10.2018 - 08.2019
Accounts Payable Clerk
Carlsbad National Bank
02.2017 - 10.2018
Owner
Tacos Madres
01.2015 - 09.2017
High School Diploma -
Loving High School
No Degree -
Southeastern NM Community College
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