Margarita Padron
Georgetown,TX
Summary
Proven Administrative Assistant with a track record of enhancing operations at R & M ATX Transport LLC. Excelled in customer service and office administration, significantly improving client satisfaction and operational efficiency. Skilled in data entry and professional communication, adept at fostering client relationships and streamlining processes. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
R & M ATX Transport LLC
09.2019 - 12.2023
- Dispatch admin
- Monitor dispatch inbox - review blasts, new reservations, and emails, reply as needed
- Maintain records as directed by the operations management team, including the dispatch record.
- Update Slack with real-time operations information and guest service issues
- Audit drivers speeds and escalate to ops managers as needed
- Audit driver routes and flag any deviation to ops managers
- Set up driver equipment for the following day, ensuring phones and wifi pucks are charged and all other equipment prepped for the start of their shift
- Billing and Invoices
- Solid organizational skills to keep track of invoices
- Great customer service skills to work with various clients
- Knowledge of data entry for record keeping
- General administrative skills, including managing emails and accounting books
Mortgage Assistant
Nations Reliable Lending
05.2016 - 09.2019
- Mitigated potential risks by diligently verifying borrower income, credit history, employment, assets, and property details.
- Increased customer satisfaction rates with thorough knowledge of mortgage products, effectively communicating options to clients.
- Collaborated with title companies, appraisers, and attorneys to ensure smooth closings for all parties involved.
- Supported loan officers in achieving sales targets by efficiently managing lead generation, pre-qualification, and application processes.
- Maintained strict compliance with federal and state regulations throughout the mortgage lending process.
- Provided exceptional customer service throughout the entire loan cycle – from initial inquiry until funding – resulting in numerous referrals from satisfied clients.
- Strengthened client relationships by providing timely updates on loan status and addressing concerns promptly.
Education
Associate of Applied Science - Business Administration
Heald College School of Business
San Jose, CA06.2016
Skills
- Customer Service
- Office Administration
- Data Entry
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Deadline-oriented
- Professional and mature
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
R & M ATX Transport LLC
09.2019 - 12.2023
Mortgage Assistant
Nations Reliable Lending
05.2016 - 09.2019
Associate of Applied Science - Business Administration
Heald College School of Business