Kimberly Esquivel
Pico Rivera,CA
Summary
To secure a job that will allow an opportunity to gain valuable work experience and further develop my skills, talents, opportunities and possibility of advancements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Operations Assistant Manager
Michelson Laboratories, Inc.
02.2023 - 08.2024
- Oversaw daily operations to ensure smooth functioning of the department and adherence to company policies.
- Reduced response times by effectively delegating tasks among team members based on individual strengths.
- Managed a team of customer service representatives, providing support, guidance, and regular performance evaluations.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction by efficiently addressing and resolving complaints in a timely manner.
Microbiology Sample Coordinator
Michelson Laboratories, Inc
02.2022 - 02.2023
- Provided exceptional customer service by addressing inquiries about available materials promptly and accurately.
- Participated actively in industry events and networking functions in order to stay abreast of current trends affecting sample coordination and related areas.
- Established clear communication channels between departments, promoting seamless collaboration on sample-related tasks.
- Ensured accurate documentation of samples, maintaining meticulous records for quality control purposes.
- Processed over 150 samples daily
- Verified customer information on LIMS
- Examined product for imperfections and defects.
- Oversaw proper storage and handling of samples, reducing potential damage or loss incidents.
Assistant Manager
Jack in the box
08.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Assistant
Manuel F Mendoza
01.2019 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Supervisor
Jack in the Box
02.2018 - 05.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Jack in the Box
05.2017 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Criminology
California State University - Long Beach
Long Beach, CA05.2026
Associate Degree - Criminal Justice
Rio Hondo College
Whittier, CA05.2024
Associate of Arts - Behavioral Sciences
Rio Hondo College
Whittier, CA05.2024
Associate of Arts - Social Sciences
Rio Hondo College
Whittier, CA05.2024
Skills
- Bilingual [English and Spanish]
- Good customer service, work well with others
- Ability to work as a team member, to complete the job task
- Ability to follow instructions accurately
- Sales Support
- Client satisfaction
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Decision-Making
- Customer Service Management
- Effective leader
- Staff training/development
- Self Motivation
- Analytical Thinking
- Operations Management
Volunteer Experience
- Externship- Manuel F. Mendoza, M.D., Inc.
- Summer Food Service Program 2014-2015 70 hours
- Pico Rivera Christmas Baskets 2014
- Easter Eggstravaganza 2014
- Summer Food Service Program
Certification
- Forensic Friction Ridge Specialist Certificate - August 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Operations Assistant Manager
Michelson Laboratories, Inc.
02.2023 - 08.2024
Microbiology Sample Coordinator
Michelson Laboratories, Inc
02.2022 - 02.2023
Assistant Manager
Jack in the box
08.2020 - 02.2022
Medical Assistant
Manuel F Mendoza
01.2019 - 12.2019
Supervisor
Jack in the Box
02.2018 - 05.2019
Supervisor
Jack in the Box
05.2017 - 02.2018
No Degree - Criminology
California State University - Long Beach
Associate Degree - Criminal Justice
Rio Hondo College
Associate of Arts - Behavioral Sciences
Rio Hondo College
Associate of Arts - Social Sciences
Rio Hondo College
- Forensic Friction Ridge Specialist Certificate - August 2024
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