Margarita Prado
Pleasanton,Texas
Summary
Friendly disposition greeting customers. Detail- oriented team player. Dedication to providing high levels of service to customers. Strong organizational skills. Written and verbal communication skills. Administrative support. Relationship building.
Overview
21
21
years of professional experience
Work History
Assistant Food Service Manager
Pleasanton Independent School District
12.2021 - Current
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Communicated with customers to answer questions or concerns.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Cashier
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Coordinated with vendors to verify product availability and acquire best quality.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food Service Worker
Pleasanton Independent School District
01.2017 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared for following day in accordance to menu.
Receptionist for Junior High School
Pleasanton Independent School District
05.2016 - 12.2018
- Cultivated relationships with parents for complete support network.
- Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
- Greeted and welcomed parents,students,faculty staff and all other visitors.
- Ensured security of the school by monitoring access.
- Observed multiple views of the school utilizing cameras and report any form of threat immediately.
- Screened calls and routed to appropriate staff member or administrators.
- Received and directed reliable messages
- Interaction between staff and administrators when needed
- Provided administrative support as per request.
- Demographic changes for students.
- Collaborated with parents during any transportation changes to ensure student went to their destination in the safest possible manner.
- Manufactured student badges.
- Responsible for release of student by checking status of all those listed as contacts.
- Managed personal property of students to be distributed to them for changing situations factoring sport events, trips,etc.
- Notified proper staff members and administrator of expected visitors.
- Fulfilled administrative request from staff.
- Developed personal interconnection with a percentage of visitors.
- Sustained office in a orderly fashion.
Assistant Food Service Manager
Pleasanton Independent School District
08.2012 - 05.2016
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Communicated with customers to answer questions or concerns.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Cashier
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Coordinated with vendors to verify product availability and acquire best quality.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food Service Worker
Pleasanton Independent School District
08.2009 - 08.2011
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared for following day in accordance to menu.
Assistant Teacher
Pleasanton Independent School District
09.2002 - 12.2002
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted in lessons, curriculum and homework planning.
- Assisted in implementation of new learning tools, systems and materials.
- Planned, prepared and presented group assignments to encourage collaboration.
- Delivered supplementary lessons and practice assignments.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- One on one interactions.
Education
High School Diploma -
John F. Kennedy High School
San Antonio, TX06.1988
Skills
- Safe Food Handling Practices
- Portion Control
- Menu Planning
- Production Records
- Food Handling Preparation
- Safe Food Service Knowledge
- Customer Service
- Quality Control
- Standard Operating Procedures Proficient
- Customer Needs Assessments
- Operations Management
- Station Preparation
- Proper Storage Procedures
- Serve Customers
- Counting Money
- Invoice Logging
- Billing and Payment Processing
- Compliance Requirements
- Calm and Pleasant Demeanor
- Reading Comprehension
- Performance Goals
- Cook Foods
- Professional Relationships
- Tool Preparation
- Facility Policies and Procedures
- Anticipating Problems
- Safe Handling Standards
- Multitask
- Level headed and aplomb
- Meet deadlines
- Leadership
- Good communication
- Customer service
- Organization
- Problem solving
- Time management
- Active listening
- Professional
- Attention to detail
- Empathy
- Patience
- Prioritizing
- Dependability
- Familiar with Microsoft office
- Cashier
- Deposits
- Communication skills with staff and off campus vistors
Timeline
Assistant Food Service Manager
Pleasanton Independent School District
12.2021 - Current
Food Service Worker
Pleasanton Independent School District
01.2017 - Current
Receptionist for Junior High School
Pleasanton Independent School District
05.2016 - 12.2018
Assistant Food Service Manager
Pleasanton Independent School District
08.2012 - 05.2016
Food Service Worker
Pleasanton Independent School District
08.2009 - 08.2011
Assistant Teacher
Pleasanton Independent School District
09.2002 - 12.2002
High School Diploma -
John F. Kennedy High School
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