Margarita Ramirez
Hutto,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Patient Access Service Representative
Sharp Grossmont Hospital
07.2014 - 12.2022
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Unit Clerk
Doctors Medical Center
05.2010 - 10.2013
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Answered phone calls and messages for 10-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Gladys Porter High School
Brownsville, TX05.1988
Skills
- Administrative Support
- File Maintenance
- Team Collaboration
- Document Scanning
- Database entry
- Scheduling
- Scheduling and calendar management
- Mail distribution
- Inbound Calls
- Office Supply Management
- Document Management
- Customer Service
- Multi-line phone proficiency
- Excel spreadsheets
Timeline
Patient Access Service Representative
Sharp Grossmont Hospital
07.2014 - 12.2022
Unit Clerk
Doctors Medical Center
05.2010 - 10.2013
High School Diploma -
Gladys Porter High School