Margarita Ramirez
San Antonio,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Old Navy. Skilled in customer service and problem-solving, adept at managing inventory and improving team efficiency. Achieved significant improvements in shopping experience and operational workflow through collaboration and exceptional service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Old Navy
04.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Lead Daycare Teacher
Primrose School at Alamo Ranch
12.2019 - 04.2020
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
Personal Assistant to the Office Manager
Northwest Vista College
03.2017 - 11.2017
- Improved time management skills with efficient calendar management of appointments, deadlines, and reminders for the Office Manager.
- Assisted in the recruitment process by scheduling interviews, conducting reference checks, and facilitating smooth onboarding of new hires.
- Organized events and conferences to facilitate networking opportunities for the Office Manager and colleagues.
- Coordinated facilities maintenance to ensure a safe and comfortable working environment for all staff members.
- Maintained a professional atmosphere in the office, handling confidential information discreetly and diplomatically.
- Contributed to a positive team culture by proactively assisting colleagues when needed, promoting collaboration within the office setting.
Education
High School Diploma -
Lanier High School
San Antonio, TX06.2016
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Retail Sales
Timeline
Retail Sales Associate
Old Navy
04.2023 - Current
Lead Daycare Teacher
Primrose School at Alamo Ranch
12.2019 - 04.2020
Personal Assistant to the Office Manager
Northwest Vista College
03.2017 - 11.2017
High School Diploma -
Lanier High School