Margarita Riojas

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Over 10 years of Data Entry and courtesy Customer Service Representative experience.
• Pride In always maintaining a professional work ethic.
• Developed excellent communication skills, (Bilingual Spanish Language)
• Proficient in completing any task that is set before me to meet performance goals.
• Effective organizational skills with the ability to utilize my exceptional time management skills.

• Home Health Care Provider
• Home Management and Care Planning
• Empathy and compassion
• Prescription Medication Management
• Help with Personal Hygiene and Care
• Assisting with Meals and Nutrition
• Customer Service
• Assisted in resolving customer billing issues and service complaints.
• Served the customer both in person and over the phone.
• Created a warm welcoming atmosphere for my staff and customers to have a pleasant experience.
• Maintained quality control service procedures for customer satisfaction.
• Inbound and outbound calling services offered solutions and instructions on resolving client questions.
• Delivered and educated customers on policies and procedures
• Medical Training
• ICD-9, CPT, HCPCS Coding, 1500 Claim Form, Insurance Verification, Billing Procedures
• Patient triage, vital signs, patient education, maintained and organized patient records
• Infection Control, OSHA, HIPAA, CPR, First Aid, AED