Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margarita Rivas

El Paso,Texas

Summary

Accomplished Administrator bringing over 20 years of experience and demonstrated successful history of leadership and healthcare accomplishments. Experience managing and driving change to promote continuous operational improvement. Employed multi-prong strategy to streamline internal systems, enhance revenue and extend profits.

Overview

14
14
years of professional experience

Work History

QA Risk Coordinator

Centro San Vicente
11.2022 - Current


  • Determined performance goals and offered tactics for achieving milestones.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Coordinated work across departments to keep teams on track with clinic goals.
  • Implemented best practices to strengthen internal collaboration systems and spearhead proactive change.
  • Spearhead Joint Commission accreditation, and Patient Center Medical Home (PCMH) recognition.
  • Monitor and track compliance with regulatory bodies and respond to accreditation deadlines.
  • Complete monthly chart audits to ensure HEDIS measures are met.
  • Integrates and coordinates efforts towards promoting quality patient care and a safe environment for patients, employees and visitors.
  • Monitor and track incident reporting and patient complaints to ensure timely resolution and/or provide root cause analysis.
  • Established strong relationships with external partners such as insurance providers and regulatory authorities, facilitating collaboration on risk-related initiatives.


Clinical Department Administrator

Texas Tech Health Science Center
07.2016 - 06.2022
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Leveraged trends in customer marketplaces to shape solutions and approaches.
  • Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Built strong network of outside referral sources within community.
  • Identified opportunities for process improvements, leading to more streamlined operations within the department.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
  • Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
  • Implemented inventory management system, optimizing resource allocation within the department.
  • Implemented time-saving practices that reduced workloads while maintaining high-quality output from staff members.
  • Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
  • Negotiated and executed contracts on behalf of department.
  • Developed comprehensive budget plans for cost-effective department operations.
  • Fostered strong relationships with vendors by establishing clear communication lines, enabling prompt resolution of any issues or disputes that arose during transactions.
  • Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
  • Collaborated with cross-functional teams on projects that improved overall clinic performance.
  • Coordinated office events, seminars and meetings for staff and faculty.
  • Completed bi-weekly payroll for 15 employees.
  • Organized training programs for new employees, accelerating their integration into the team''s workflow.
  • Streamlined department processes by implementing efficient administrative systems.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed fiscal operations for department from various funding sources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Coordinated successful events for department members, fostering team cohesion and collaboration.
  • Oversaw appointment scheduling and itinerary coordination for both patients and faculty.
  • Assisted in the recruitment process by screening candidates and conducting interviews, ensuring a well-qualified staff was hired.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Enhanced team productivity with effective scheduling and task delegation.
  • Optimized organizational systems for payment collections, AP/AR, and recordkeeping.
  • Contributed towards achieving clinic goals through active participation in strategic planning sessions alongside department chair and faculty.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Associate Clinical Department Administrator

Texas Tech University Health Science Center
09.2013 - 07.2016
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Coordinated successful events for department members, fostering team cohesion and collaboration.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Optimized clinic billing, collections, and account receivables. Worked on revenue cycle for the clinic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Section Manager

Texas Tech University Health Science Center
El Paso, TX
11.2009 - 09.2011
  • Adhered to all best practices and protocols regarding credentialing and enrollment.
  • Developed monthly reports for all 9 clinics.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

BBA - Business Management

University of Phoenix
Tempe, AZ
2001

Skills

  • Performance monitoring and evaluation
  • Rules and regulations
  • Trend Identification and Forecasting
  • Staff development
  • Budget oversight
  • Risk management
  • Performance data analysis
  • Cash Flow and Financial Analysis
  • Forecasting
  • Process Optimization/Improvements
  • Market trends and analysis

Timeline

QA Risk Coordinator

Centro San Vicente
11.2022 - Current

Clinical Department Administrator

Texas Tech Health Science Center
07.2016 - 06.2022

Associate Clinical Department Administrator

Texas Tech University Health Science Center
09.2013 - 07.2016

Section Manager

Texas Tech University Health Science Center
11.2009 - 09.2011

BBA - Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE
Margarita Rivas