Margarita Rivera
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Metal Sales Manufacturing Corporation
02.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Working with production and transportation teams to fulfill customers' orders and deliveries
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Professional
Sleep Number Corporation
03.2020 - 02.2021
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Assistant Manager
Famous Footwear
06.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Management
Art Institute of York
York, PA03-2013
Skills
- Consumer Behavior (3 Years)
- Marketing (10 Years)
- Operations (7 Years)
- Scheduling (7 years)
- Training (10 years)
- Management (8 years)
- Inventory management (8 years)
- Cash Handling (10_ years)
- Customer relationship management (10 years)
- Team Building (8 years)
- Recruiting (9 years)
- Efficient Microsoft Office Knowledge
Timeline
Customer Service Representative
Metal Sales Manufacturing Corporation
02.2021 - 12.2024
Sales Professional
Sleep Number Corporation
03.2020 - 02.2021
Assistant Manager
Famous Footwear
06.2017 - 03.2020
Bachelor of Science - Management
Art Institute of York
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