Margarita Rivera Orozco
Halethorpe,MD
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service
7- Eleven /Gas Station
09.2022 - 12.2023
- Greeted customer the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured proper lottery sale to customer.
- Stocked shelves and refill food and coffee product and maintain safe clean environment around store.
- Built relationships with customers to encourage repeat business.
Bilingual Patient Account Representative
PATHS LLC
04.2022 - 10.2022
- Help patients get set up with new insurance Exchange available to them.
- Walk patients through process of getting set up through exchange from start to finish.
- Taking calls to handle escalated issues.
- Experience using EPIC.
- Various clerical duties such as filling and addressing concerns or question.
Cashier/Customer Service
7-Eleven / Gas Station
07.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured proper lottery sale to customer.
- Built relationships with customers to encourage repeat business.
Healthcare Customer Service Representative
Centene - Maryland Physicians Care
12.2019 - 12.2020
- Resolve customer's service or billing complaints by performing activates such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or notify them o claim investigation results and any planned adjustments.
- Refer unresolved customers grievances to designated departments for further investigation.
- Keep records of customer interaction and transaction, recording details of inquiries, complaints, and commented,as well as actions taken.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customers Services Representative.
Aerotek / Sykes (Closed)
12.2015 - 03.2018
- Answer inbound / outbound call from clients utilizing my bilingual ability to further assist more clients.
- Undated clients demographics and updates notes in real time for most accurate information.
- Reviewed members insurance policy ensuring complete understanding.
- Helped member with their Benefits & Eligibility.
Education
Diploma in Business Administration -
Pennsylvania School of Business
Allentown, PA12.2007
High School Diploma -
Pennsylvania School of Business
Allentown, PA07.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Timeline
Cashier/Customer Service
7- Eleven /Gas Station
09.2022 - 12.2023
Bilingual Patient Account Representative
PATHS LLC
04.2022 - 10.2022
Cashier/Customer Service
7-Eleven / Gas Station
07.2021 - 04.2022
Healthcare Customer Service Representative
Centene - Maryland Physicians Care
12.2019 - 12.2020
Customers Services Representative.
Aerotek / Sykes (Closed)
12.2015 - 03.2018
Diploma in Business Administration -
Pennsylvania School of Business
High School Diploma -
Pennsylvania School of Business