Margarita Rodriguez
Westchester,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Gilligan Co.-Dunkin'
11.2014 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Training Manager
Wendy's Corp
08.2013 - 11.2014
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Leasing Manager
T&R Properties
01.2011 - 07.2014
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
Associate of Arts - Human Resources Management
Beckfield College
Florence, KY07.2018
Skills
- Client Account Management
- Succession Planning
- Program Development
- Interpersonal Skills
- Purchasing
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Gilligan Co.-Dunkin'
11.2014 - Current
Training Manager
Wendy's Corp
08.2013 - 11.2014
Leasing Manager
T&R Properties
01.2011 - 07.2014
Associate of Arts - Human Resources Management
Beckfield College