Margarita Rodriguez
Pelham,NY
Summary
Administrative professional with over 30 years of experience in high-volume operations and in the healthcare environment. Expert in managing complex scheduling, maintaining data integrity, and navigating demanding corporate structures. Proven ability to handle sensitive information with total discretion while optimizing productivity.
Overview
34
34
years of professional experience
Work History
Seasonal Onboarding Specialist
Mount Sinai Hospital
04.2025 - Current
- Streamlined onboarding procedures to enhance efficiency in fast-paced settings while maintaining confidentiality and accurate electronic records.
- Facilitated effective communication by addressing all inquiries via phone, email, and face-to-face interactions to enhance customer relations.
- Oversaw inventory replenishment to optimize stock levels. Led bi-weekly inventory audits to verify accuracy and consistency.
- Achieved improved workflow efficiency through effective team coverage. Reduced integration time for new hires by providing comprehensive training support.
- Coordinated with team members to design office aesthetics and plan successful events.
Sales & Service Manager (Remote)
Verizon
01.2022 - 09.2024
- Managed scheduling of weekly meetings and shift assignments for a call center of 200+ employees, maintaining adequate staffing levels for seamless daily operations.
- Facilitated monthly observations and performance evaluations to promote development and accountability among a team of 15 employees.
- Utilized Zoom and Slack to facilitate virtual collaboration, promoting team morale and participation.
- Communicated performance standards and facilitated employee development to drive sales and service success.
Retail & Call Center Representative
Verizon
07.1992 - 01.2022
- Provided exceptional customer service to enhance satisfaction by understanding customer needs, responding to questions, and recommending appropriate products and solutions.
- Ensured adherence to company policies while actively engaging in continuous training initiatives.
- Achieved and consistently exceeded monthly sales targets to drive revenue growth and enhance customer satisfaction.
- Managed bilingual customer support operations in Spanish for 20 years, fostering strong relationships and customer satisfaction.
- Executed in-store demonstrations of Verizon products and services, enhancing customer understanding of features and benefits.
- Supported brand visibility and increased store foot traffic by executing grassroots marketing campaigns.
- Leveraged my knowledge of company products and policies to assist peers and enhance team collaboration.
Education
High School Diploma -
Hostos Lincoln Academy of Science
01.1991
Skills
- Analytical problem-solving
- Office management
- Schedule & calendar planning
- Meticulous attention to detail
- Office administration
- Information confidentiality
- Customer service
- Excel spreadsheets
- Advanced MS office suite
- Administrative support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Onboarding Specialist
Mount Sinai Hospital
04.2025 - Current
Sales & Service Manager (Remote)
Verizon
01.2022 - 09.2024
Retail & Call Center Representative
Verizon
07.1992 - 01.2022
High School Diploma -
Hostos Lincoln Academy of Science