Margarita Sanchez
New Port Richey, FL,Florida
Summary
Dynamic Homes & Community Renewal Specialist 2 with a goal-oriented mindset and strong analytical thinking. Successfully streamlined renewal processes at NYS Homes & Community Renewal, enhancing compliance and increasing program participation. Adept at relationship management and mentoring, fostering team collaboration while ensuring accurate document verification and timely account management.
Detailed [Job Title] with [Number] years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in [Software].
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Homes & Community Renewal Specialist 2
NYS Homes & Community Renewal
11.1990 - 04.2022
- Facilitated renewal processes for housing programs, ensuring compliance with state regulations.
- Analyzed applicant data to determine eligibility for rental assistance and housing benefits.
- Collaborated with community organizations to improve outreach and increase program participation.
- Developed training materials for staff on renewal procedures and best practices in customer service.
- Mentored junior team members, fostering professional development and adherence to quality standards.
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Mentored junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
High School Diploma -
ES Ana Roque
Humacao, PR01-1977
Skills
- Goal-oriented mindset
- Relationship management
- Document verification
- Teamwork and collaboration
- Attention to detail
- Active listening
- Adaptability and flexibility
- Decision-making
- Professional ethics
- Public service
- Analytical thinking
- Computer literacy
Languages
Spanish
Native or Bilingual
Timeline
Homes & Community Renewal Specialist 2
NYS Homes & Community Renewal
11.1990 - 04.2022
High School Diploma -
ES Ana Roque