Margarita Sanders

• Assessed incoming new client's account's with programs such as Sharefiles, and optimizing response strategies for the support team.
• Troubleshot complex issues, ensuring timely solutions and maintaining service standards.
• Evaluated and identified trends that improved customer satisfaction.
• Redesigned support processes using retention skills and , increasing team productivity.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Boosted retention revenue by skillfully promoting diverse service options.
• Answered constant flow of customer calls with minimal wait times.
• Cultivated customer loyalty, promoted repeat business, and improved retention.
• Identified and resolved discrepancies and errors in customer accounts.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

I’m excited to share that I manage over 60 inbound calls each day, dedicated to helping patients navigate their medical organization's services and support! My role is all about empowering patients to find the best options for keeping their accounts balanced, whether they're fully settled or up-to-date. I’m here to listen and address any concerns, process payments smoothly, and assist with financial statements and payment arrangements. Additionally, I guide patients to valuable resources for counseling and resolve any outstanding balances with third-party collections. I approach every call with enthusiasm, professionalism, and a commitment to making a positive impact on our patients’ experiences! Below are some bullet points I was able to achieve.

• Set up new customer accounts and updated existing profiles with latest information.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Prepared and submitted timely invoices, statements and payment reminders for customers.
• Reconciled customer accounts and identified discrepancies for further investigation.
• Resolved complex account issues, restoring client confidence and preserving business relationships.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Implemented feedback mechanisms, gathering critical insights to drive continuous improvement in service delivery.
• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Completed routine and complex account updates to resolve problems.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Resolved complex billing and payment issues for balanced, accurate accounts.

I am committed to providing outstanding customer service by utilizing my knowledge of company products and proactive problem-solving skills. I manage inbound calls from members and providers, addressing inquiries and complaints efficiently. I offer accurate information about DentaQuest's services, including eligibility, benefits, plan designs, and claims. I document requests electronically and complete call reports, ensuring timely and professional communication. I also identify and escalate any serious issues to the appropriate supervisor. I prioritize maintaining the confidentiality of plan participants and policyholders in compliance with privacy policies. My working hours are Monday through Friday, from 8:30 a.m. to 5:00 p.m. Central Time.

Below are other bullet points I achieved.

• Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
• Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
• Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
• Handled patient inquiries regarding services and billing, providing clear and accurate information.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.

As a dedicated customer service representative in the insurance sector, I ensure clients receive excellent support. I calculate premiums, refunds, and commissions while adhering to insurance standards and verify interest calculations and settlement values. I collect initial premiums, issue receipts, and manage policy reinstatements by comparing applications to our criteria. Connecting with clients is essential, and I keep them updated on their accounts. I review correspondence from policyholders and agents, taking notes to maintain accuracy and offer exceptional service. Each claim is handled with care, reaffirming my commitment to our valued clients!

Below are some bullet points I was able to achieve.

• Assisted clients with claims processing, ensuring a smooth experience during difficult times.
• Mentored new team members, contributing to their overall success as life insurance sales representatives.
• Delivered informative presentations to potential clients, resulting in increased interest in life insurance policies.
• Increased policy sales by building strong relationships with clients and addressing their unique needs.
• Stayed informed of regulatory changes within the industry, adjusting sales tactics accordingly to remain compliant while maximizing revenue opportunities.
• Conducted thorough policy reviews for existing clients, ensuring appropriate coverage levels were maintained over time.
• Enhanced team productivity by sharing best practices and collaborating on sales strategies.
• Improved client retention rates by providing exceptional customer service and tailored insurance solutions.
• Boosted customer satisfaction levels by resolving concerns promptly and professionally.
• Participated in ongoing professional development to stay current on industry trends and product offerings.
• Collected premiums on or before effective date of coverage.
• Calculated premiums and established payment methods for sales.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Conducted research and identified market trends to develop better strategies for sales.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

I have the exciting opportunity to assist over 100 AT&T customers daily with a wide range of issues, from billing inquiries to service upgrades. Whether it’s managing payments or troubleshooting connectivity problems, I’m here to ensure they receive top-notch support and navigate promotions effortlessly! This role challenges me to consistently achieve quotas in a dynamic environment, which has truly fueled my professional growth. Currently, I'm proud to work as a chat agent for Visible, where I connect with a diverse clientele and guide them through their phone service needs. Plus, working from home during the COVID-19 pandemic has added a new layer of flexibility and comfort to my experience!

Below are some bullet points I achived.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted customers to assess satisfaction and current needs.
• Assisted clients in navigating complex financial and legal processes to reduce risks.
• Kept detailed records of customer interactions for optimal traceability.
• Analyzed accounts for delinquencies and other ongoing issues.
• Streamlined account management processes to improve efficiency and reduce errors.
• Collaborated with sales team to develop strategies for achieving sales targets, contributing to team's success.
• Developed and maintained strong relationships with key accounts to ensure client retention.
• Processed client payments and updated accounts.
• Interpreted financial data to identify trends and opportunities.
• Stayed current on company offerings and industry trends.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Maintained current knowledge of evolving changes in marketplace.
• Informed customers of promotions to increase sales productivity and volume.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Recorded accurate and efficient records in customer database.

I answer a high volume of numerous phone calls from the hospitals patients to receive their daily menu selection for the day. I also assist with receiving payments for all guest wanting to purchase a lunch breakfast or dinner off the Memorial Hermann Hospital menu while visiting their loved ones. I too dial out patients periodically throughout the day to make sure all patients and guests or caregivers have received their entrees for the day in a professional and timely manner.

Below are some bullet points I achieved.

• Educated patients on the importance of proper nutrition for disease management and overall health.
• Monitored patient progress, adjusting nutrition care plans as necessary to ensure optimal results.
• Assisted in menu planning, ensuring balanced meals that met specific dietary requirements and preferences.
• Worked closely with food service staff to provide nutritious meal options that were both appealing and compliant with dietary restrictions.
• Collaborated with multidisciplinary healthcare teams to optimize nutritional care for patients in various medical settings.
• Advocated for patients'' nutritional needs within interdisciplinary team meetings.
• Conducted research projects related to nutrition science, contributing valuable insights to the field of dietetics.
• Promoted a healthy lifestyle through community outreach programs focused on proper nutrition and wellness practices.
• Provided in-depth information on nutritional care to maximize health.
• Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
• Liaised with healthcare professionals in creating nutrition-related treatment plans.
• Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.
• Planned nutritious meal options for individuals with various health needs and conditions.
• Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
• Developed educational materials on various nutritional topics for use by patients and healthcare providers alike.

I answer a high volume of numerous phone calls from the hospitals patients to receive their daily menu selection for the day. I also assist with receiving payments for all guest wanting to purchase a lunch breakfast or dinner off the Memorial Hermann Hospital menu while visiting their loved ones. I too dial out patients periodically throughout the day to make sure all patients and guests or caregivers have received their entrees for the day in a professional and timely manner.

Below are some bullet points I achieved.

• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Streamlined check-in processes, reducing wait times for guests.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Collected copay payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.

Every day, I passionately connect with over 250 students eager to embark on their healthcare education journeys! I’m also here to support them by welcoming inbound calls and directing their inquiries to the right teams for quick help. Utilizing programs like Velocify and Microsoft, I ensure that no question goes unanswered. My commitment to providing timely and professional support is unwavering—whether it’s sending emails, leaving encouraging messages, or scheduling appointments for our dedicated admissions advisers. It’s truly fulfilling to collaborate with campuses across Texas, including vibrant cities like Fort Worth, Dallas, Houston, and Austin. I’m enthusiastic and proactive in my mission to empower every student, guiding them toward success in their healthcare careers. Let’s make their dreams a reality together!

Below are some bullet points I achieved.

• Updated, entered, and reviewed customer data.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
• Understood and thoroughly explained services provided to customers and potential customers.
• Streamlined the enrollment process for increased efficiency and enhanced user experience.
• Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
• Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
• Conducted thorough eligibility assessments to ensure compliance with program requirements.
• Cultivated supportive team environment, training new staff on best practices in enrollment management.
• Enhanced customer satisfaction with personalized enrollment assistance.
• Implemented feedback mechanisms, gathering insights to continuously improve enrollment experience.
• Negotiated contracts and terms of sale with potential customers.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Coordinated with multiple departments to streamline enrollment process, making it more efficient.
• Enhanced program visibility, creating and distributing promotional materials that clearly explained enrollment benefits.
• Achieved high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.

Connect with potential vehicle buyers by scheduling engaging appointments! Swiftly transfer calls and
send out friendly emails or SMS to assist every customer seeking information—making their sales journey
a breeze! Use effective software tools to help clients reach their daily goals. Handle around 150 calls
daily with warmth, addressing inquiries, resolving issues, and sharing exciting details about our latest
products.
Be a helpful voice on the phone, answering product questions with the latest insights on promotions.
Collaborate seamlessly with our dedicated sales, marketing, and administrative teams to ensure a
wonderful experience for everyone!

Below are some bullet points I achieved

• Collaborated with cross-functional teams to develop innovative strategies for business growth.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
• Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
• Negotiated contracts with key partners, securing advantageous terms for both parties.
• Identified new business opportunities by researching market trends and competitor analysis.
• Enhanced client relationships through regular communication and prompt responses to inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Used SalesForce to handle current portfolio and prospective leads.
• Engaged with customers to build business relationships.
• Developed business pipeline using cold and warm techniques.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Organized focus groups to design best marketing strategy for product offerings.
• Developed new opportunities by effectively communicating product lines to leading international corporations.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Responsibilities include preparing all Igloo products for delivery the next day. This role requires maintaining a fast-paced work environment while keeping an accurate record of all prepared Igloo products and using various heavy machinery.

Below are some bullet points I achieved.

• Followed detailed assembly instructions, processes, and procedures.
• Completed assigned tasks quickly to decrease production time.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
• Notified supervisor of issues with equipment or production.
• Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
• Collaborated with team members to meet production goals and maintain a safe, clean work environment.
• Expedited order fulfillment by organizing inventory effectively, ensuring swift access to required parts during the assembly process.
• Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
• Achieved faster turnaround times by prioritizing urgent projects as needed, helping the team meet tight deadlines.
• Reduced waste and saved resources by recycling materials and adhering to company guidelines on conservation.
• Collaborated with team members to improve production processes and maintain quality standards.
• Supported continuous improvement initiatives by offering suggestions for process enhancements based on firsthand experience.
• Followed outlined specifications to implement assembly plans.
• Completed durable assemblies and subassemblies with hand and power tools.
• Completed tasks on time to meet quality and safety standards.
• Inspected completed products to encourage quality and adherence to company standards.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Verified part numbers and placed parts in appropriate shipping containers.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
• Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
• Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
• Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
• Achieved significant reduction in setup times by developing quicker changeover procedures.
• Increased production efficiency by meticulously calibrating machinery before each shift.
• Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
• Contributed to reduced waste generation by implementing recycling initiatives within workspace.
• Quickly shut down equipment in emergency situations following protocols.
• Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
• Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.