Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
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Margarita Skorinova

Raleigh

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Recognized for outstanding service quality and cultural competence, driving successful integration for diverse populations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Refugee Resettlement Case Manager

Lutheran Services Carolinas
Raleigh-Durham
08.2023 - 01.2025
  • Facilitated the integration of newly arrived refugees into the community by providing support in accessing social services and public assistance programs, including education, ESL, SNAP, TANF, and health/mental health services.
  • Coordinated and scheduled appointments for refugees, ensuring timely access to essential services and resources.
  • Executed various tasks outlined in the U.S. Dept. of State Cooperative Agreement, such as airport pickups, intake procedures, home visits, and client appointments.
  • Maintained meticulous records, applications, and documentation by program procedures, ensuring compliance with deadlines and reporting requirements.
  • Developed and managed client budgets, tracking expenditures, and ensuring financial accountability.
  • Secured safe, furnished housing for refugees, collaborating with the Housing Coordinator to ensure compliance with safety regulations and guidelines.
  • Designed individualized plans to support newly arrived refugee families in achieving their specific needs and goals, fostering their successful integration, and self-sufficiency.
  • Assisted in emergency response efforts during Hurricane Helen, supporting refugee families affected by the disaster in the Asheville area.
  • Completed two program audits, receiving an exceptional performance rating from Global Refuge (formerly Lutheran Immigration and Refugee Service) for service quality, client advocacy, and organizational compliance.
  • Developed and maintained relationships with community resources and service providers.

Case Manager

Lutheran Services Carolinas
Raleigh
11.2022 - 08.2023
  • Provided culturally and linguistically appropriate case management, addressing clients' needs, and facilitating independent living.
  • Maintained organized case files, and prepared written reports as required.
  • Collaborated with sponsors, clients, and partners to deliver ongoing outreach and support to resettlement communities.
  • Conducted informative sessions for clients, sponsors, and community partners.
  • Orchestrated client social events, fostering a strong sense of community, and enhancing the overall client experience.

Team Lead, Psychological Program for Teenagers

Maximum Education
Moscow
01.2021 - 08.2022
  • Managed and supervised a team of 12 mentors, ensuring effective performance, resulting in their success and high performance.
  • Implemented a rigorous quality control process, reviewing reports, and evaluating the effectiveness of meetings held with approximately 100 teenagers.
  • Organized and executed engaging career guidance and team-building events, fostering professional development, and enhancing team cohesion.
  • Conducted interviews for mentor positions, and played a vital role in onboarding and adapting new employees.

Human Resources Specialist

Ostin
Moscow
09.2020 - 06.2022
  • Developed and implemented comprehensive recruitment strategies, utilizing diverse sourcing channels, including job boards, social media, and recruitment agencies.
  • Conducted thorough pre-screening interviews to identify qualified candidates.
  • Provided friendly and professional interactions while handling a high volume of candidate calls, ensuring a seamless interview process.
  • Conducted analyses of staff turnover, contributing to retention efforts.
  • Monitored key recruitment metrics, analyzing data to identify areas for improvement, and implementing targeted strategies to optimize hiring outcomes.
  • Actively participated in team and special projects, supporting organizational goals.

Education

Course of professional development - Psychology and Pedagogy in Education

Russian State University for the Humanities
Moscow, Russia
07.2021

Course of professional development - Stress - management

Russian School of Management
Moscow, Russia
12.2019

Bachelor's degree - Tourism and Service

Russian State University of Physical Culture, Sports, Youth and Tourism
Moscow, Russia
07.2018

Skills

  • Customer service and support
  • Case management
  • Community outreach
  • Team development
  • Nonprofit expertise
  • Data entry and management
  • Cultural competence
  • Problem solving
  • Documentation proficiency

Certification

Diversity, Equity, and Inclusion, 03/01/24, Present, Gained practical knowledge and skills to foster inclusive environments, promote cultural humility, and address systemic bias in service delivery. Focused on equity-centered approaches to client interaction, team collaboration, and organizational practices.

Languages

Russian, Expert

Languages

Russian
Native/ Bilingual

References

References available upon request.

Timeline

Refugee Resettlement Case Manager

Lutheran Services Carolinas
08.2023 - 01.2025

Case Manager

Lutheran Services Carolinas
11.2022 - 08.2023

Team Lead, Psychological Program for Teenagers

Maximum Education
01.2021 - 08.2022

Human Resources Specialist

Ostin
09.2020 - 06.2022

Course of professional development - Psychology and Pedagogy in Education

Russian State University for the Humanities

Course of professional development - Stress - management

Russian School of Management

Bachelor's degree - Tourism and Service

Russian State University of Physical Culture, Sports, Youth and Tourism

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Margarita Skorinova