Margarita Stepanyan
North Hollywood,CA
Summary
Dynamic administrative professional and leader with 15+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
17
17
years of professional experience
Work History
Interpreter, Medical Interpreter
Vernacular Language Services
08.2024 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Administrative Coordinator
SMART BUSINESS SOLUTIONS
04.2022 - 06.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained well-organized filing system both digital and physical to ensure easy access to important records and documents. Kept records using Zoho CRM system.
- Identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for staff members.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns, as well as standing as interpreter for customers if needed.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for employees.
Administrative Assistant
NAREK CULTURAL FOUNDATION
10.2019 - 02.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization through file maintenance, developed filing system for historical documents.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents as well as transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized company events such as holiday parties or team-building activities to promote positive company culture coordinating logistics and catering for over 50 participants.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Taught Armenian language for 4th and 5th grade students.
- Performed interpreting duties as needed.
Project Coordinator of Disaster Management Department Climate Change Focal Point
ARMENIAN RED CROSS
01.2009 - 01.2019
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Created job files for each project and maintained current data in each file.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within organization as well as organized trainings for trainers.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboards, power point presentations, organized seminars, flash mobs, public events, participated in radio and TV shows to keep project visibility up to date.
- Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts. Prepared monthly and annual financial and narrative reports.
- Reported regularly to managers on project budget, progress, and technical problems.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Organized workshops and consultation meetings with key stakeholders and local communities, prepared all necessary reports.
- Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Translator / Assistant of Director
"YUKOS" CIS Investment Ltd.
01.2008 - 01.2009
- Make translations of all necessary documents and reports.
- Translated documents and reports from Armenian to English and vice versa.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and editing skills.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Translated complex technical documents into easily understandable language for international partners.
- Supported legal teams by translating sensitive documents with precision and confidentiality.
- Interpreted conversations between foreign language-speaking clients and others.
- Prepared all necessary reports and submitted them to the director or other executives.
Education
Training of Trainers on Psychosocial Support -
RED CROSS SOCIETY
Georgia06.2014
Effective Advocacy and Communication Strategies -
RED CROSS SOCIETY
Odessa, Ukraine10.2013
Master of Science - Political Science And International Affairs
American University of Armenia
Armenia12.2011
Training for Reporting, Planning, Monitoring and Evaluation -
RED CROSS SOCIETY
Bishkek, Kyrgyzstan12.2010
Bachelor Diploma of English And Russian Languages -
Yerevan State University
Armenia12.2006
Skills
- Highly motivated professional with a management background
- Passionate and committed to giving something back to community using the knowledge, skills and experiences gathered over the course of life so far
- Openness and ability to communicate with a variety of people, developed in university and work occasions
- Polite and respectful and happy to take instructions as well as work under own initiative
- Good adaptability to multicultural environments
Personal Information
Date of Birth: 09/18/85
Languages
Armenian
Full Professional
Russian
Professional Working
English
Full Professional
Timeline
Interpreter, Medical Interpreter
Vernacular Language Services
08.2024 - Current
Administrative Coordinator
SMART BUSINESS SOLUTIONS
04.2022 - 06.2024
Administrative Assistant
NAREK CULTURAL FOUNDATION
10.2019 - 02.2022
Project Coordinator of Disaster Management Department Climate Change Focal Point
ARMENIAN RED CROSS
01.2009 - 01.2019
Translator / Assistant of Director
"YUKOS" CIS Investment Ltd.
01.2008 - 01.2009
Training of Trainers on Psychosocial Support -
RED CROSS SOCIETY
Effective Advocacy and Communication Strategies -
RED CROSS SOCIETY
Master of Science - Political Science And International Affairs
American University of Armenia
Training for Reporting, Planning, Monitoring and Evaluation -
RED CROSS SOCIETY
Bachelor Diploma of English And Russian Languages -
Yerevan State University
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