Margarita Tangalidis
Clearwater,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at MaGerks Pub & Grill, leveraging exceptional customer service and safe food handling skills. Increased sales through effective upselling and maintained high accuracy in order management. Demonstrated strong work ethic and professional appearance, contributing to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
MaGerks Pub & Grill
01.2024 - 06.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Expeditor
MaGerks Pub & Grill
01.2023 - 06.2024
- Addressed supply problems and developed creative solutions to prevent delays.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Trained new expeditors and food runners according to company policies and standards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Food Runner
MaGerks Pub & Grill
08.2022 - 06.2024
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
Host
MaGerks Pub & Grill
08.2022 - 06.2024
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Isaak & Steve's Pizza
06.2020 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
Isaak & Steve's Pizza
06.2020 - 07.2022
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Downingtown High School
Exton, PA06.2024
Skills
- Safe Food Handling
- Food inspection
- Food Running
- Table Bussing
- Order Management
- Supply Restocking
- Menu Memorization
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Order Accuracy
- Point of sale operation
Certification
CPR/AED Certified
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Server
MaGerks Pub & Grill
01.2024 - 06.2024
Expeditor
MaGerks Pub & Grill
01.2023 - 06.2024
Food Runner
MaGerks Pub & Grill
08.2022 - 06.2024
Host
MaGerks Pub & Grill
08.2022 - 06.2024
Cashier
Isaak & Steve's Pizza
06.2020 - 07.2022
Cook
Isaak & Steve's Pizza
06.2020 - 07.2022
High School Diploma -
Downingtown High School
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