Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Margarita Trinidad

Waynesville,OH

Summary

Accomplished and results-driven multi-unit leader with over 12 years of experience in multi-unit retail management and customer service. Proven track record in driving profitability, developing high-performing teams, and implementing strategic initiatives to exceed company objectives. Ready to bring innovative leadership and a customer-centric approach to the dynamic role of District Manager.

Overview

23
23
years of professional experience

Work History

Office Coordinator

TriHealth
04.2019 - Current
  • Optimized patient scheduling process, resulting in an 80% increase in appointment efficiency.
  • Ensured daily adherence to all HIPAA and state health compliance guidelines.
  • Created tools for building directories, maps, and contact info, by using Microsoft Technologies.
  • Improved KPI accuracy and timeliness by 50% through collaboration with department managers.
  • Led training and development for 2 medical offices, reducing turnover by 95% and increasing hospitality rates by 85%.

Customer Care Specialist

Victoria's Secret
10.2014 - 04.2019
  • Delivered exceptional customer service and peer leadership, earning recognition for outstanding performance.
  • Resolved customer escalations, achieving a 97% increase in satisfaction rates.
  • Analyzed call subjects, improving products and services by 45%.
  • Converted 75 daily customer escalations into enhanced satisfaction by 90%.

District Manager

Solstice Sunglasses
09.2010 - 08.2014
  • Directed operations across 21 retail stores, achieving a 25% increase in sales and customer satisfaction through effective team training, process management, and strategic marketing initiatives.
  • Consistently drove 5%-20% annual sales growth while managing budgets (P&L) effectively.
  • Onboarded and trained four new District Managers, improving leadership effectiveness by 90%.
  • Aligned talent with location strengths, driving a 20% increase in sales and team goal achievement.
  • Coached store managers on analyzing business performance, resulting in a 15% improvement in sales and operational efficiency and profitability.

District Manager

Sunglass Hut
09.2002 - 09.2010
  • Spearheaded a sales team turnaround, leading to a 15% surge in sales and 25% customer satisfaction.
  • Functioned as the liaison for marketing and sales strategies, ensuring seamless communication and alignment between corporate office and retail stores.
  • Partnered on corporate initiatives, providing feedback that enhanced product and service strategies.
  • Developed comprehensive business plans that enhanced training programs, optimized inventory management, and operations procedures, reducing employee turnover.

Education

High School Diploma -

WM Horlick High School
Racine, WI

Skills

  • Customer-Centric
  • Strong business acumen
  • Mentor & Coach
  • Presentation Skills
  • Microsoft Excel & Word
  • Microsoft Outlook & Power Point
  • Process Management
  • Recruiting
  • Interviewing
  • Hiring
  • Asset Protection
  • Organized, Strategic Leader
  • Ability to Manage and Measure Work
  • Motivating diverse talent
  • Store operations
  • Technology proficiency

Awards

  • Top Patient Interaction of AIDET, TriHealth, 02/2023
  • Best Improved EBITA/P&L Florida District, Solstice Sunglasses, 01/2014
  • Best Mystery Shop District, Solstice Sunglasses, 03/2013

Timeline

Office Coordinator

TriHealth
04.2019 - Current

Customer Care Specialist

Victoria's Secret
10.2014 - 04.2019

District Manager

Solstice Sunglasses
09.2010 - 08.2014

District Manager

Sunglass Hut
09.2002 - 09.2010

High School Diploma -

WM Horlick High School

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