Margarita Valenzuela Lopez
Simi Valley
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
Princess Cruises Lines
Valencia
08.1998 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Specialist Corporate Air
Princess Cruises Lines
Valencia
11.2000 - 08.2019
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Did corporate for VIP travel for captains or presidents or CEOs
Skills
- Saber experience for 23 years I was in charge for our corporate air for CEOs or presidents or captain staff captains, senior doctors in all our other VPs
Languages
Spanish
Professional
Timeline
Specialist Corporate Air
Princess Cruises Lines
11.2000 - 08.2019
Customer Service Specialist
Princess Cruises Lines
08.1998 - Current
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