Margarita Venegas
Altoona,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
UPMC
Altoona, PA
04.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
Site Coordinator
Family Services Inc
Altoona, PA
01.2020 - 03.2024
- Provided informative reports to management as requested.
- Managed staff scheduling and coordination to ensure continuous coverage.
- Created program activities, agendas and budgets based on client requirements.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Transported clients to doctor's appointments and errands.
- Monitored client's well-being, safety and comfort under physician direction.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Scheduled staff members for on-site duties at events.
- Organized and managed logistics for multiple events.
- Maintained accurate records of event activities and expenses.
Direct Support Professional
Bethel Care
ALTOONA, PA
05.2020 - 12.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
Customer Service Representative
Iqor
ALTOONA, PA
10.2010 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
North 13th Essex County Vocational High School
Newark, NJ06.1998
Skills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Call Documentation
- Customer Service
- Shipping and Receiving Understanding
- Call Center Operations
- Adaptive Team Player
- Clerical Support
- Data Entry and Maintenance
- Understanding Customer Needs
- Credit Card Payment Processing
- Report Generation
- Staff/Appointment Scheduling
- Crisis Management
Languages
Spanish
Limited
Timeline
Patient Access Representative
UPMC
04.2024 - Current
Direct Support Professional
Bethel Care
05.2020 - 12.2020
Site Coordinator
Family Services Inc
01.2020 - 03.2024
Customer Service Representative
Iqor
10.2010 - 05.2020
High School Diploma -
North 13th Essex County Vocational High School
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