Margarita Virgen
Desert Hot Springs,CA
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
West Pak Avocado Inc.
08.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Service Representative
Temco Logistics
12.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times for 100 daily calls.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Entered, updated, and verified data in company systems with attention to detail and efficiency
- Maintained timely and professional communication via Microsoft Outlook, ensuring efficient workflow and client satisfaction.
Medical Biller
Inland Physicians Billing Solutions
06.2023 - 11.2023
- Updated and maintained inventory information in the database.
- Performed administrative support tasks to ensure smooth operations.
- Translated healthcare services into coded medical claims for insurance submission.
- Verified insurance coverage, filed forms, and submitted paperwork for timely payments.
- Prepared bills by collecting clinical and laboratory testing data.
- Gathered information from medical units to create accurate invoices.
- Compiled patient billing data, including services, prescriptions, copayments, and deductibles.
- Accurately input billing charges into applicable systems.
Receiving Clerk
Shipbob
12.2022 - 05.2023
- Received and inspected shipments for damages or discrepancies, and documented findings
- Verified orders for accuracy against packing lists, purchased orders, and other documents
- Maintained and updated inventory records to ensure accuracy
- Managed all incoming inventory, ensuring accuracy and timeliness of deliveries
Scanning Clerk
Decker's Brands
11.2021 - 10.2022
- Scanned incoming and outgoing items using a handheld scanner and updated inventory records in the database to ensure accuracy.
- Collaborated effectively with other departments to resolve any discrepancies or issues related to scanned documents.
- Provided administrative support as required to maintain warehouse operations.
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CA06-2024
Diploma - Medical Billing And Insurance Coding
UEI College
07-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multi-line phone operation
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
West Pak Avocado Inc.
08.2024 - 01.2025
Customer Service Representative
Temco Logistics
12.2023 - 02.2024
Medical Biller
Inland Physicians Billing Solutions
06.2023 - 11.2023
Receiving Clerk
Shipbob
12.2022 - 05.2023
Scanning Clerk
Decker's Brands
11.2021 - 10.2022
High School Diploma -
Coachella Valley Adult School
Diploma - Medical Billing And Insurance Coding
UEI College
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