Margarita García Ríos
Travel Advisor
Mission,TX
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Travel Planner
Excel Tours
Mcallen, Texas
11.2018 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Social Media Specialist
BVL
Mission, Texas
03.2017 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Assessed content and tone for consistency to optimize social media accounts.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Produced blog posts, pay-per-click ads, and promotional content.
Executive Assistant to the Chief Financial Officer
ISKCON New Vrindaban
Moundsville, WV
04.2015 - 02.2017
- Organized and coordinated conferences and monthly meetings.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Managed and reviewed filing and office systems.
- Executed basic banking and bookkeeping tasks.
Travel Planner
Viajes Legrand
Monterrey, Mexico
09.2013 - 02.2015
- Organized memorable and exquisite travel itineraries and vacations for high-level clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Travel Advisor
Geotravel
Guadalajara, Mexico
01.2012 - 03.2013
- Groups and FIT reservations department
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Group Sales Specialist
Hotelbeds
Cancun, Mexico
05.2010 - 12.2011
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Built and maintained positive relationships with diverse stakeholders.
- Prioritized tasks and projects to meet tight deadlines.
- Prepared and deliver customer sales quotes.
Reservations Agent
Milenium Hotels
Monterrey, Mexico
01.2010 - 04.2010
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
B.B.A - Tourism And Travel Management
Instituto Regiomontano De Hotelería
Monterrey 01.2006 - 01.2010
Skills
Negotiation Skills
undefinedTimeline
Travel Planner
Excel Tours
11.2018 - Current
Social Media Specialist
BVL
03.2017 - Current
Executive Assistant to the Chief Financial Officer
ISKCON New Vrindaban
04.2015 - 02.2017
Travel Planner
Viajes Legrand
09.2013 - 02.2015
Travel Advisor
Geotravel
01.2012 - 03.2013
Group Sales Specialist
Hotelbeds
05.2010 - 12.2011
Reservations Agent
Milenium Hotels
01.2010 - 04.2010
B.B.A - Tourism And Travel Management
Instituto Regiomontano De Hotelería
01.2006 - 01.2010
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