Ensured all necessary paperwork was completed accurately prior to submission.
Processed incoming mail, packages, and deliveries in a timely manner.
Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Kept updated records of office expenses and costs, assisting with budget tracking.
Sorted incoming mail and directed to correct personnel each day.
Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Processed payments and updated accounts to reflect balance changes.
Coordinated meeting room bookings and arranged catering for meetings and events.
Collated, bound and stored computer-generated reports.
Maintained business office inventory and equipment by checking stock for needed supplies.
Used company badging system to create badges for new employees and visitors.
Coordinated pick-up and delivery of express mail services.
Composed and prepared routine correspondence, letters and reports with job-related software.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Assisted with onboarding of new employees by providing orientation information and support.
Coordinated travel arrangements and accommodations for staff and visiting guests.
Provided administrative support to various departments, assisting with document preparation and data entry.
Updated and recorded customer or client information to maintain accounts.
Developed and maintained a filing system for essential documents, improving office organization.
Transcribed tapes and notes from meetings into prescribed formats.
Assisted with special projects assigned by management when required.
Monitored office supplies inventory and placed orders when necessary.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Coordinated with vendors for repairs and maintenance of office equipment.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Responded to inquiries from internal staff members regarding office operations.
Prepared welcome packages for new hires.
Organized travel arrangements for staff members including flights, hotels, car rentals.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Scheduled and confirmed appointments and meetings for management team.
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Bookkeeping Assistant
S.D.M.A Miller and Associate PLLC
Flagstaff, Arizona
12.2016 - 03.2024
Coordinated with external auditors during annual audits.
Managed fixed assets inventory systems ensuring accuracy of asset information.
Calculated payroll checks based on hours worked, taxes, insurance premiums.
Maintained sales records with payment details and invoices.
Conducted regular audits of financial documents to ensure compliance with accounting standards and regulations.
Assessed estimated income, expenses and historical budgets to coordinate budget information.
Coordinated with external auditors during annual audits by providing necessary financial data and support.
Managed inventory records and assisted with inventory counts and valuation.
Prepared adjustment entries for accruals, prepayments, and depreciation.
Prepared invoices and monitored accounts to ensure timely payments.
Assisted with cash flow management and forecasting.
Processed payroll for employees, including calculation of hours, tax deductions, and issuing of paychecks.
Assisted in the preparation of financial projections and analysis for business planning.
Assisted with the annual budget preparation and monitored expenditure against budget.
Processed payroll, calculated wages, deductions, and issued paychecks to employees.
Assisted in the preparation of budget forecasts and monitored budget variances.
Assisted with tax preparation and filing, including sales tax and income tax returns.
Analyzed financial statements to identify trends and make recommendations for improvement.
Conducted inventory counts and reconciliations to maintain accurate stock levels.
Assisted in the development and maintenance of financial databases and software systems.
Tracked and reported on departmental expenditures, contributing to cost control efforts.
Performed credit checks on new clients and set up payment terms.
Reviewed and implemented improvements to accounting processes and procedures.
Supported the finance team with ad-hoc projects and financial analysis as required.
Streamlined transactions using automation systems to process payments and invoices.
Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
Produced reliable reports by checking financial statements for accuracy.
Monitored and recorded company expenses, ensuring adherence to budget guidelines.
Coordinated with external auditors to facilitate annual auditing process.
Reconciled computer reports with manually maintained ledgers.
Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Implemented program to create daily spreadsheets and streamline financial reporting.
Calculated income and social security tax deductions.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Prepared and processed payroll.
Assistant Manager - Finance
BANCO DE OCCIDENTE
Medellin, Colombia
01.1995 - 02.2016
Cross-sold banking products such as credit cards, loans and investments.
Advised customers on various financial products available from the bank.
Identified potential fraud risks on accounts and reported suspicious activities to management.
Processed loan applications according to established guidelines.
Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Provided customer service to clients, including answering questions and resolving issues.
Researched customer inquiries and reported findings in a timely manner.
Recognized opportunities for cross-selling additional banking products or services.
Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Responded promptly to customer emails, phone calls and requests for information.
Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Provided guidance on how best to utilize online banking tools for maximum benefit.
Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Reviewed existing accounts for accuracy of information and compliance with regulations.
Analyzed financial documents provided by customers to determine their needs.
Maintained accurate records of all transactions conducted throughout the day.
Conducted account openings and closings for clients.
Monitored changes in laws related to banking policies and procedures.
Promoted additional bank services through personal contact with customers.
Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
Participated in training sessions regarding new banking products or services.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Maintained position of trust and responsibility by keeping customer business confidential.
Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Expanded customer relationships by maintaining regular follow-up processes and rapport.
Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Used product knowledge and abilities to execute consumer loans and other services.
Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
Collaborated with team members to meet branch targets and objectives.
Assisted and advised customers on using online and mobile banking systems.
Executed wire transfers of funds in compliance with banking best practices.
Entered new account information into computers and filed related forms and other documents.
Maintained customer data confidentiality while inputting information into system.
Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Used customer and bank records to investigate and correct errors upon customer request.
Received mortgage and other loan payments by verifying payment dates and amounts due.
Identified transaction errors for unbalanced debits and credits.
Examined checks for endorsements to verify legality of documents.
Prepared bank deposits, general ledger postings and statements.
Education
BBA - Accounting And Finance
UNIVERSITY OF TOLIMA
Medellin, Colombia
01-1994
Skills
I am excited to volunteer as a Spanish and Math teacher Although I don’t have teaching experience, I have many years of work experience that will help me in this role I worked for 20 years in a bank in Colombia, where I learned skills like communication, problem-solving, and working with people I also worked for 6 years in Flagstaff as a bookkeeper, where I learned to be organized and manage my time well
Currently, I work as a receptionist at a Catholic school In this job, I communicate with students, teachers, and parents, which helps me improve my ability to work with people These skills will help me create a good learning environment for students
I love the Spanish language and culture, and I am excited to teach these to students I also enjoy Math and feel confident teaching basic Math skills Even though I am new to teaching, I am ready to learn and improve I am open to feedback and want to help students do their best in their studies
Volunteering as a teacher is a great opportunity for me to use my experience and share my love of education I look forward to helping students grow and succeed
Languages
English
Limited
Certification
CPR
MENTAL HEALTH AND SAFE ENVIROMENT
EXCELL
WORK
Accomplishments
Student of the year Award (English) September 2024
Head of Experimental Animal Care Section at Executive Directorate of Biological Products, SFDAHead of Experimental Animal Care Section at Executive Directorate of Biological Products, SFDA
Head of Drug Availability Department at SFDA - Drug Availability and Tracking CenterHead of Drug Availability Department at SFDA - Drug Availability and Tracking Center