Margarita M Ramos
Legal Secretary
Manchester,CT
Summary
Results-driven professional with over a decade of experience in leadership, customer service, and administrative roles across retail and legal sectors. Known for strong work ethic, high motivation, and ability to quickly learn and adapt to new challenges. Adept at multitasking, building strong client relationships, negotiating agreements, and managing complex tasks with precision and efficiency. Proven communication and problem-solving skills in fast-paced environments. Bilingual in English and conversational Spanish, committed to delivering exceptional service and driving business growth. Poised to leverage diverse skills and client-focused mindset to excel in dynamic Real Estate career. Diligent Legal Secretary with strong background in managing legal documentation and client correspondence. Proven ability to assist attorneys with case preparation and maintain organized legal records. Demonstrated proficiency in legal research and document drafting.
Overview
16
16
years of professional experience
Work History
Legal Secretary – Collections Department
The Law Offices of Cohen, Burns, Hard & Paul
01.2020 - Current
- Prepared and filed legal documents related to debt collection cases with accuracy and attention to detail
- Managed communication between clients, attorneys, and collection agencies to facilitate timely resolution
- Negotiated and resolved payment agreements with debtors to ensure timely debt repayment
- Answered and directed incoming calls, providing information and resolving client inquiries efficiently
- Maintained confidential case files and monitored deadlines to ensure compliance with legal requirements
- Coordinated schedules for collections hearings, negotiations, and client meetings
Accounts Payable Clerk
Bertera Subaru
01.2019 - 01.2020
- Processed invoices and vendor payments efficiently to support smooth operations
- Answered phone inquiries and directed calls to appropriate departments, resolving routine questions
- Maintained detailed financial records and supported monthly reconciliations
Assistant Teacher
Educational Play Care
01.2018 - 01.2019
- Delivered personalized care and communication to children and parents
- Answered parent phone calls, addressing concerns and providing updates on children’s progress
- Organized daily activities and maintained a safe environment
Assistant Manager
Icing
01.2017 - 01.2018
- Led retail operations focused on customer satisfaction and sales growth
- Answered and directed customer phone calls, resolving issues efficiently
- Merchandised product displays to maximize sales and appeal
- Pierced ears following company safety protocols
- Created and updated price signage and markdowns to reflect promotions and inventory changes
- Operated cash register and handled transactions accurately
- Managed inventory, including stock replenishment and organization
- Trained staff to deliver excellent service and product knowledge
Department Manager
Old Navy
01.2010 - 01.2017
- Directed department team to meet sales targets and enhance customer experience
- Answered customer inquiries by phone and in person, solving problems to ensure satisfaction
- Managed inventory, merchandising, pricing, markdowns, marketing efforts, and payroll processing
- Oversaw staff development and training to maintain high performance
Education
High School Diploma -
Bulkeley High School
Hartford, CT01.2008
Skills
- Client relationship management
- Sales and customer service excellence
- Negotiation and closing support
- Time management and organization
- Marketing and social media promotion
- Property research and market analysis
- Contract and document handling
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication and interpersonal skills
- Attention to detail and confidentiality
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
Languages
English (Fluent)
Spanish (Conversational)
Timeline
Legal Secretary – Collections Department
The Law Offices of Cohen, Burns, Hard & Paul
01.2020 - Current
Accounts Payable Clerk
Bertera Subaru
01.2019 - 01.2020
Assistant Teacher
Educational Play Care
01.2018 - 01.2019
Assistant Manager
Icing
01.2017 - 01.2018
Department Manager
Old Navy
01.2010 - 01.2017
High School Diploma -
Bulkeley High School
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