Margarite Lay
Moody
Summary
Detail-oriented individual with exceptional communication and direct patient care skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Fersenius Medical Care
06.2022 - 06.2023
- Performed routine quality control and safety checks on all equipment.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Monitored patient vital signs, lab results and other indicators of health.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Utilized medical software to document and track patient progress.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Cared for patients by providing personal assistance and ambulation.
Certified Medical Assistant
Baylor Scott & White Center of Diagnostic Medicine
05.2015 - 10.2020
- CMA Preceptor
- Medication administration via intramuscular, oral-nebulizer, subcutaneous, and intradermal
- Obtain patient vitals
- Obtain orthostatic blood pressure measurements
- Complete chart review and medication reconciliation
- Assist physician with Well Women Exams and physicals
- Obtain urine, STD, throat, and glucose samples
- Perform EKG, Ear washes and removal of Stitches and Staples
- Telemedicine
- Complete monthly care gap calls; Blood Pressure & Diabetes
- Complete monthly Patient-Centered Medical Home calls
- Call patients to confirm/ Schedule work in appointments with primary provider
- Review RX requests
- Participation of monthly department meetings
- Participation of daily team meetings
- Completion of yearly skills check
- Department of Internal Medicine
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
Patient Service Specialist
Baylor Scott & White Memorial Hospital
12.2013 - 03.2015
- Front Desk/ Check In
- Schedule procedure appointments for patients
- Prepare daily patient paperwork for techs
- Complete insurance referrals
- Participation of monthly department meetings
- Participation of daily team meetings
- Completion of ICORE Payment System
- Completion of EPIC training
- Department of Nuclear Medicine
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
CCMA - Healthcare
Temple College
Temple, TX03.2015
High School Diploma -
Moody High School
Moody, TX06.2013
Skills
- Detail- Oriented
- Efficient in Microsoft Office, Word, Outlook, Excel, Windows, PowerPoint, and Internet
- Eager to acquire new skills
- Adaptable to new environments
- Bilingual (English/Spanish) Fluent in Speaking, Reading, and Writing
- HIPAA
- Dialysis treatment
- Dialysis equipment operation
- Patient data management
- Measuring vital signs
- Patient education
- Documentation accuracy
- Safety monitoring
- Team collaboration
- Patient care
- Emergency response
- Medication administration
- Direct patient care
- Specimen handling
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Dialysis Technician
Fersenius Medical Care
06.2022 - 06.2023
Certified Medical Assistant
Baylor Scott & White Center of Diagnostic Medicine
05.2015 - 10.2020
Patient Service Specialist
Baylor Scott & White Memorial Hospital
12.2013 - 03.2015
CCMA - Healthcare
Temple College
High School Diploma -
Moody High School