Team building
Margarito Villegas
Account And Customer Service Specialist
San Antonio,TX
Summary
Dynamic account specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers.
Overview
8
8
years of professional experience
Work History
Sales/Retention Agent
Spectrum
10.2022 - 03.2024
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Meeting monthly sales goals to drive sales while creating report with customers to ensure their loyalty towards the company
- Assisted with typing, data entry, and answering incoming calls as required.
- Using systems such as CSG to manage and make changes to customer accounts
- Provided training to new agents to improve knowledge and skills.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Developed new strategies for customer retention activities.
Guest Relations
Nick And Sam's Steakhouse
05.2021 - 09.2022
- Provided extraordinary hospitality to high profile clientele
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Kept updated knowledge of weekly menu changes to ensure guests are kept safe from dietary restrictions or allergies.
- Provided guest relations, schedule development, data management and payment processing..
Server/Bartender Trainer
Del Frisco's Double Eagle
09.2016 - 03.2021
- Trained 9 servers/bartenders and prepared them for the level of excellence that is expected from guests and Landry's inc
- Worked closely with new employees to ensure their transition into a new work environment is flawless
- Maintained a clean and safe work environment for my guests and colleagues
- Was of service to many high profile clientele making sure guests are comfortable and happy with their experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Some College (No Degree) - Human Development And Family Studies
Texas Tech University
Lubbock, TXSkills
Goal Setting
Data Processing
Organizational Skills
Spreadsheet Management
Data Review and Verification
Data Processing
Timeline
Sales/Retention Agent
Spectrum
10.2022 - 03.2024
Guest Relations
Nick And Sam's Steakhouse
05.2021 - 09.2022
Server/Bartender Trainer
Del Frisco's Double Eagle
09.2016 - 03.2021
Some College (No Degree) - Human Development And Family Studies
Texas Tech University
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