Margaritte Vigil
Ocate
Summary
Adaptable professional with a strong background in managing cross-functional teams and training staff. Known for effective communication and quality assurance efforts that drive improvements in service delivery and operational outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Farmbill Specialist
NMACD/USDA-NRCS
03.2021 - 10.2024
- Coordinated outreach programs, fostering community engagement in natural resource management.
- Managed project timelines, ensuring alignment with organizational goals and deadlines.
- Facilitated training sessions for staff on compliance with federal regulations and best practices.
- Collaborated with cross-functional teams to integrate innovative solutions into conservation strategies.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized inventory management, minimizing waste and reducing costs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Medical Assistant
Mora Valley Community Health Services
08.2020 - 12.2020
- Administered patient intake processes, ensuring accurate documentation and data entry.
- Assisted healthcare providers with clinical procedures, enhancing patient care efficiency.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Manager and Medical Assistant
Foot & Ankle Specialists Of New Mexico
01.2019 - 11.2020
- Oversaw daily operations, ensuring efficiency and compliance with healthcare regulations.
- Managed patient scheduling systems to optimize appointment flow and reduce wait times.
- Collaborated with healthcare providers to streamline patient care processes and enhance service delivery.
- Trained and mentored new administrative staff on office procedures and software usage.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined office processes to enhance operational efficiency, resulting in improved patient wait times and satisfaction levels.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Trained new medical assistants on clinic procedures, improving team competency and service quality.
- Implemented infection control protocols to maintain a safe environment for patients and staff alike.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Graduate Certificate - EMT/Medical
Luna Community College
Las Vegas, NM05-2018
High School Diploma -
Mora Independent Schools
Mora, NM05-1989
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Quality assessment
- Supply management
- Emergency response
- Compliance monitoring
- Continuous improvement
- Interpersonal skills
- Inventory management
- Time management abilities
- Professionalism
- Professional demeanor
- Adaptability and flexibility
- Effective communication
- Operational efficiency
- Decision-making
- Team building
- Relationship building
- Problem-solving abilities
Certification
Phlebotomist Certified
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Farmbill Specialist
NMACD/USDA-NRCS
03.2021 - 10.2024
Medical Assistant
Mora Valley Community Health Services
08.2020 - 12.2020
Medical Office Manager and Medical Assistant
Foot & Ankle Specialists Of New Mexico
01.2019 - 11.2020
Graduate Certificate - EMT/Medical
Luna Community College
High School Diploma -
Mora Independent Schools