Margaux Riewe
Madison,WI
Summary
Over 10 years experience in executing planning & problem-solving in customer service and administrative work. Exceptionally organized, skilled multi-tasker who excels in relationship-building and leadership. Opportunistic about broadening my career path while maintaining a healthy focus on myself & my family.
Overview
11
11
years of professional experience
Work History
Administrative Assistant & Vote Clerk
Wisconsin State Senate Chief Clerk
Madison, WI
02.2024 - 05.2024
- Provided administrative support to the Wisconsin State Senate offices, Senate Chief Clerk, Business Operations Manager & Legislative Operations Manager.
- Organized & maintained daily payments for physical and electronic invoices, and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created & edited Senate Citations issued by Senate offices, while maintaining monthly records in the Legislative Journal.
- Created monthly budget reports for all Legislative offices.
- Provided financial assistance for all Senate offices.
- Ran the voting system during Senate session days.
- Circulated Senate ballots for ORG notices, voting, and approval.
Customer Service Representative - Team Lead
Pellitteri Waste Systems
Madison, WI
09.2016 - 01.2023
- Efficiently address all customer inquiries & sales requests.
- Optimize cross-functional communication & problem solving to quickly resolve internal & external matters.
- Train employees on company practices & protocols while working with our team to maintain consistent productivity and customer service.
- Manage daily operations within the company.
- Manage work requests, new orders, & pricing changes while coordinating logistics to verify delivery and service dates.
- Helped clients via e-commerce, face-to-face, & over the phone.
- Perform cross-functional management duties to ensure client confidentiality.
- Generate & analyze weekly reports detailing company information and forecasting.
- Manage all company social media accounts (Facebook, Instagram).
Project Director
The Nitty Gritty
Madison, WI
05.2013 - 09.2016
- Managed employee schedules for 300 employees across three business locations.
- Created & executed onboarding training for new employees.
- Collected data analysis for business growth purposes.
- Upheld quality standards by monitoring & correcting work and service skills.
- Managed social media marketing, E-commerce, & in-person business deals.
- Created and implemented long-term company objectives by utilizing client feedback in process improvements.
- Provided HR & accounting support
- Worked with the CFO providing daily totals & invoicing support and organization
- Coordinated plans & specific event needs with customers & employee parties, etc..
Education
Bachelor of Science - Psychology
University of Wisconsin - Milwaukee
Milwaukee, WI05.2011
Skills
- Cross-Functional Management
- Team Training & Guidance
- Customer Acquisition & Retention
- Professional Phone & Email Etiquette
- Detail & Goal Oriented
- Complex Problem Solving
- Report Preparation & Analysis
- Relationship Building
- Proficient in Microsoft Office
- Event planning
- Finance & Confidentiality
Timeline
Administrative Assistant & Vote Clerk
Wisconsin State Senate Chief Clerk
02.2024 - 05.2024
Customer Service Representative - Team Lead
Pellitteri Waste Systems
09.2016 - 01.2023
Project Director
The Nitty Gritty
05.2013 - 09.2016
Bachelor of Science - Psychology
University of Wisconsin - Milwaukee
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