A dedicated, motivated and hardworking woman with excellent communication skills. Works well with others and adapts to different environments, is eager to learn and can multitask with no hesitation.
Overview
18
18
years of professional experience
Work History
Insurance Scheduler
ISG Value
03.2022 - Current
Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
Maintained a high level of customer service when interacting with patients over the phone or in person.
Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
Responded promptly to emails from patients seeking information about their appointments or other related topics.
Assisted patients with canceling and rescheduling appointments.
Instructed patients regarding how to prepare for appointments.
Maintained accurate records of all tasks completed by the team.
Provided support in identifying critical path activities to ensure deadlines are met.
CA Team
ISG Value
03.2022 - Current
Answered incoming calls and directed them to the appropriate department or individual.
Provided customer service support for customers with questions or technical issues.
Maintained a professional demeanor while handling customer calls.
Transferred calls to other departments as needed.
Updated customer accounts with new information from callers.
Greeted callers and identified their needs quickly and accurately.
Performed data entry of customer contact information into computer database systems.
Handled escalated customer complaints professionally and effectively.
Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Developed relationships with customers through effective communication techniques.
Affidavits
ISG Value
03.2022 - Current
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Orthodontic Assistant
Dr Todd Weinberger DDS
Plainview, NY
05.2006 - 09.2021
Established relationships with potential patients by communicating successfully.
Practiced interpersonal communication skills by maintaining regular interactions with patients.
Developed leadership and teamwork abilities by meeting Doctor and patient needs.
Promptly followed procedures administered by the Doctor.
Effectively prepared dental material and instruments in a fast paced environment.
Educated patients in oral care, home care and instructions.
Assisted dentist with completing procedures.
Assisted dentist in management of medical or dental emergencies.
Updated patient records with new data and treatment information.