Summary
Overview
Work History
Education
Skills
Hard Skills
Timeline
Generic

Margaux Serocki

Stony Brook,NY

Summary

A dedicated, motivated and hardworking woman with excellent communication skills. Works well with others and adapts to different environments, is eager to learn and can multitask with no hesitation.

Overview

18
18
years of professional experience

Work History

Insurance Scheduler

ISG Value
03.2022 - Current
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Responded promptly to emails from patients seeking information about their appointments or other related topics.
  • Assisted patients with canceling and rescheduling appointments.
  • Instructed patients regarding how to prepare for appointments.
  • Maintained accurate records of all tasks completed by the team.
  • Provided support in identifying critical path activities to ensure deadlines are met.

CA Team

ISG Value
03.2022 - Current
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Provided customer service support for customers with questions or technical issues.
  • Maintained a professional demeanor while handling customer calls.
  • Transferred calls to other departments as needed.
  • Updated customer accounts with new information from callers.
  • Greeted callers and identified their needs quickly and accurately.
  • Performed data entry of customer contact information into computer database systems.
  • Handled escalated customer complaints professionally and effectively.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Developed relationships with customers through effective communication techniques.

Affidavits

ISG Value
03.2022 - Current
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Orthodontic Assistant

Dr Todd Weinberger DDS
Plainview, NY
05.2006 - 09.2021
  • Established relationships with potential patients by communicating successfully.
  • Practiced interpersonal communication skills by maintaining regular interactions with patients.
  • Developed leadership and teamwork abilities by meeting Doctor and patient needs.
  • Promptly followed procedures administered by the Doctor.
  • Effectively prepared dental material and instruments in a fast paced environment.
  • Educated patients in oral care, home care and instructions.
  • Assisted dentist with completing procedures.
  • Assisted dentist in management of medical or dental emergencies.
  • Updated patient records with new data and treatment information.

Education

Associate of Arts - Communications

Suffolk Community College
Selden, NY
05.1998

Communications

Suny Cortland
Cortland, NY

Skills

  • Impression Taking
  • Orthodontic Photography
  • Diagnostic X-Rays
  • Instrument Sterilization
  • Procedure Support
  • Patient Flow Management
  • Advising Patients
  • Oral Health Assessments
  • Disinfection and Sterilization
  • Supply Ordering
  • Taking Medical and Dental Histories
  • Treatment Room Preparation
  • Relationship Building
  • Oral Hygiene Techniques
  • Advising and Educating Patients
  • Customer Service
  • Cleaning and Sanitizing
  • Teamwork and Collaboration
  • Appointment Scheduling
  • Autoclave Operation
  • Telephone Etiquette
  • Problem-Solving

Hard Skills

  • Proficient in working with MIcrosoft Teams
  • Experienced with Microsoft Outlook
  • Experienced with Apollo

Timeline

Insurance Scheduler

ISG Value
03.2022 - Current

CA Team

ISG Value
03.2022 - Current

Affidavits

ISG Value
03.2022 - Current

Orthodontic Assistant

Dr Todd Weinberger DDS
05.2006 - 09.2021

Associate of Arts - Communications

Suffolk Community College

Communications

Suny Cortland
Margaux Serocki