Dhvani Joshi

• Managed inventory and supplies to ensure efficient and effective operations
• Conducted regular quality checks to maintain high cleanliness standards and guest satisfaction
• Implemented cost-saving measures and streamlined processes for improved productivity and profitability
• Customer service: Assisted guests with check-in/out, inquiries, and special requests
• Reservation management: Managed hotel bookings, room assignments, and rate information
• Multitasking: Handled phone calls, emails, and walk-in inquiries simultaneously
• Problem-solving: Resolved guest issues and emergencies efficiently to ensure satisfaction and comfort

Customer service: Assisted guests with check-in/out, inquiries, and special requests.

Reservation management: Managed hotel bookings, room assignments, and rate information.

Multitasking: Handled phone calls, emails, and walk-in inquiries simultaneously.

Problem-solving: Resolved guest issues and emergencies efficiently to ensure satisfaction and comfort.

Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.

Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.

• Ensured compliance with quality standards through visual inspections and measurements
• Documented inspection results and communicated with production team to address any issues
• Conducted product testing and used precision tools to verify dimensions and quality
• Used Microscope and Caliber to measure and inspect the products according to the required parameters
• Worked in Clean room with PPI kit for precise results

• Conducted detailed inspections of products to ensure compliance with quality standards
• Utilized precision measuring tools such as calipers and micrometers to verify specifications
• Collaborated with production teams to address and resolve quality issues in a timely manner
• Inspected Micro-bristles using caliber to inspect products dental products

• Conducted thorough product testing and analysis to ensure compliance with industry standards
• Implemented quality control procedures to identify and address defects in manufacturing processes
• Trained team members on quality assurance protocols to maintain high product standards
• Collaborated with cross-functional teams to resolve quality issues and improve overall performance
• Thorough inspection for quality, measurements, size, surface of printing papers, envelopes
• Calculating the series with the regional requirements

• Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
• Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
• Inbound and outbound call auditing, according to the required parameters of greeting, closing statements and accurately provided information to the customers.
• Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
• Served as an expert resource on company policies, products, and services to both customers and team members.