Hi, I’m
Margearte Mathis
Houston,TX
Summary
Proven Manager with a track record of enhancing customer satisfaction and achieving cost savings at Checkers Restaurant. Skilled in Customer Relationship Management and Team Leadership, adept at developing high-performing teams and fostering strong customer and supplier relationships. Increased brand recognition through strategic marketing, demonstrating exceptional verbal communication and self-motivation.
Overview
32
years of professional experience
Work History
Checkers Restaurant
Manager
04.2020 - 08.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
McDonald's
Manager
05.2017 - 10.2020
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Panny Saver
Manager
02.1993 - 10.2016
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Brenham High SchoolBrenham, TX
06.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Customer Relationship Management (CRM)
- Sales management
- Customer Service
- Computer Skills
- Hiring and Training
- Self Motivation
Timeline
Manager
Checkers Restaurant
04.2020 - 08.2024
Manager
McDonald's
05.2017 - 10.2020
Manager
Panny Saver
02.1993 - 10.2016
Brenham High School
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