Margery Lear
Aiken,SC
Summary
Proven leader in optimizing warehouse operations and enhancing customer satisfaction, demonstrated at Boyd Group / Gerber Collision. Skilled in purchasing strategies and forecasting, with a knack for negotiating favorable terms. Achieved significant improvements in inventory management and customer service, leveraging both hard and soft skills to drive results Focused Parts Professional well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 30 years of progressive experience in field.
Overview
26
26
years of professional experience
Work History
Parts Department Manager
Boyd Group / Gerber Collision
10.2014 - 09.2022
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced customer satisfaction with prompt and knowledgeable assistance in parts selection, ordering, and returns.
- Streamlined warehouse operations by reorganizing storage layouts for optimal space utilization.
- Ensured compliance with industry regulations by staying current on relevant policies, procedures, and guidelines affecting parts procurement and sales activities.
Parts Manager / CSR / AP and AR
Givens Collision Repair Center
11.2011 - 04.2014
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
CSR /Parts Department Clerk
Gerber Collision
05.2006 - 08.2011
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Auto Parts Manager
Auto Body Dimensions
04.2001 - 08.2006
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Streamlined order processing for faster customer service and increased client satisfaction.
Parts Sales Associate
Montrose Jeep Motors
05.1996 - 06.2000
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
Education
Automotive Estimating
ICAR
Gaithersburg, MDAutomotive Electrical Repair And Diagnosis
ICAR
Gaithersburg, MDSkills
- Warehouse Operations
- Purchasing strategies
- Forecasting abilities
- Lean principles
- Stock control
- Ordering parts
- Customer Service
- Improving customer satisfaction
Timeline
Parts Department Manager
Boyd Group / Gerber Collision
10.2014 - 09.2022
Parts Manager / CSR / AP and AR
Givens Collision Repair Center
11.2011 - 04.2014
CSR /Parts Department Clerk
Gerber Collision
05.2006 - 08.2011
Auto Parts Manager
Auto Body Dimensions
04.2001 - 08.2006
Parts Sales Associate
Montrose Jeep Motors
05.1996 - 06.2000
Automotive Estimating
ICAR
Automotive Electrical Repair And Diagnosis
ICAR
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