MARGERY MILLER
Wellington,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
Resident360
10.2025 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Worked with customers to develop strategic business and account plans.
Onboarding Implementation Manager
Benson Integrated Marketing Solutions
08.2024 - Current
- Lead and streamline client onboarding processes, ensuring timely and seamless transitions into full integration.
- Develop and implement tailored onboarding strategies to meet diverse client needs, improving satisfaction and retention.
- Collaborate with cross-functional teams to enhance workflow efficiency and deliver superior client experiences.
- Conduct training sessions for clients and internal teams, driving adoption of systems and processes.
- Maintain consistent communication with stakeholders to ensure alignment, resolve issues, and exceed client expectations. Spearhead client onboarding innovation, crafting bespoke strategies that boost satisfaction and retention while optimising cross-functional workflows.
- Remote
Account Manager
Power Pro
04.2015 - 08.2024
- Managed client onboarding workflows to enhance efficiency and reduce implementation timelines.
- Designed and facilitated team training programs to improve performance and client satisfaction.
- Strengthened client relationships by proactively addressing concerns and delivering customized solutions.
- Conducted regular account reviews to drive continuous improvement and ensure long-term success.
- Remote
Training Account Manager
Grace Hill
01.2007 - 12.2014
- Oversaw a portfolio of over 100 national clients, including accounts exceeding 30,000 units.
- Managed account renewals, collections, and training schedules to support client success.
- Partnered with sales teams to identify upsell opportunities, expanding client portfolios.
- Developed customized solutions based on client needs, improving customer satisfaction and retention rates.
- Remote
Education
Bachelor of Arts - Communications
Barry University
Miami, FloridaSkills
- Account Management
- Client Onboarding
- Training
- Customer Relationship Management
- Process Optimization
- Client Relations
- Team Leadership
- Collaboration
- Strategic Communication
- Issue Resolution
- Customer relations
Timeline
Senior Account Manager
Resident360
10.2025 - Current
Onboarding Implementation Manager
Benson Integrated Marketing Solutions
08.2024 - Current
Account Manager
Power Pro
04.2015 - 08.2024
Training Account Manager
Grace Hill
01.2007 - 12.2014
Bachelor of Arts - Communications
Barry University