Summary
Overview
Work History
Education
Skills
Websites
Pronouns
Career Experience
References
Quote
Software
Work Availability
Work Preference
Timeline
BusinessAnalyst
Margery Miller

Margery Miller

Wellington,FL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

25
25
years of professional experience

Work History

Account Manager

Power Pro
04.2016 - Current
  • Responsible for onboarding and maintaining 300+ apartment communities
  • Utilize Zoom to host training webinars
  • Perform property visits & live training sessions
  • Prepare and execute results reporting to administrators
  • Sustain daily communication with onsite teams and corporate officers.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conduct regular account reviews to identify areas for improvement and ensure continued success.
  • Monitor and analyze customer feedback to identify opportunities for improvement.
  • Develop and maintained strong working relationships with professionals within assigned territory.
  • Manage diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Training Account Manager

Grace Hill
01.2007 - 01.2015
  • Maintained over 100 national client accounts ranging in size to over 30,000 apartments
  • Managed client collections, account renewals, client training schedules
  • Designed marketing materials and team incentive programs
  • Participated in national conferences
  • Implemented Grace Hill's learning management system.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

Regional Marketing & Training Director

Archon Residential
01.2004 - 01.2006
  • Optimized scheduling processes for instructor-led courses, maximizing resource utilization while minimizing disruptions to daily operations.
  • Coordinated training events and conferences, providing employees with opportunities to network and learn from industry experts.
  • Managed budgets for all training activities, ensuring cost-effective delivery without sacrificing quality or impact.
  • Oversaw creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed new employee orientation training process for more than 30 employees each year.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee satisfaction.

Sales and Operations Specialist

Lane Company
01.1999 - 01.2004
  • Developed strong client relationships through consistent communication and attentive service.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.

Education

Bachelor of Arts - Communications

Barry University
Miami, Florida
05.1987

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Relationship Building
  • Team Training
  • CRM Systems

Websites

Pronouns

she/her

Career Experience

  • POWER PRO Account Manager, Wellington, Florida, True, 04/01/16, Current, Responsible for onboarding and maintaining 300+ apartment communities., Provide excellent customer service, Implement leasing application, technical support, Troubleshoot technical issues, app updates, Maintain lead management, Utilize Zoom to host training webinars, Perform property visits & live training sessions, Prepare and execute results reporting to administrators, Sustain daily communication with onsite teams and corporate officers
  • GRACE HILL Training Account Manager, Wellington, Florida, True, 01/01/07, 12/31/15, Maintained over 100 national client accounts ranging in size to over 30,000 apartments., Daily client relations and retention., Held training webinars utilizing GoToWebinar, Traveled to deliver live training sessions, Managed client collections, account renewals, client training schedules, Designed marketing materials and team incentive programs, Provided technical support, Participated in national conferences, Implemented Grace Hill's learning management system
  • ARCHON RESIDENTIAL Regional Marketing & Training Director, Atlanta, 01/01/04, 12/31/06
  • LANE COMPANY Sales and Operations Specialist, Atlanta and Tampa, 01/01/99, 12/31/04
  • NORDSTROM Assistant Department Manager, Atlanta, GA, 01/01/98, 12/31/99
  • NINE WEST GROUP District Sales Manager, Atlanta, GA and Miami, FL, 01/01/89, 12/31/97

References

References Provided Upon Request

Quote

The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs

Software

Microsoft Suite, iOS, SalesForce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceHealthcare benefitsWork from home optionPaid time off

Timeline

Account Manager

Power Pro
04.2016 - Current

Training Account Manager

Grace Hill
01.2007 - 01.2015

Regional Marketing & Training Director

Archon Residential
01.2004 - 01.2006

Sales and Operations Specialist

Lane Company
01.1999 - 01.2004

Bachelor of Arts - Communications

Barry University

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Margery Miller