Marget Padilla
Shingle Springs,CA
Summary
Proficient Shift Manager knowledgeable about scheduling, training and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Guys
11.2020 - Current
- As a Shift Manager at Pizza Guys, I successfully oversaw daily operations, ensuring a high standard of service and product quality.
- I managed a team of 20 employees, providing training and support to enhance performance and foster a positive work environment.
- Managed staff hiring, training and supervision.
- Scheduled staff to establish adequate coverage during peak business hours.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled customer inquiries and resolved issues promptly, contributing to an improvement in customer satisfaction ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
VP of Professional Activities
Delta Sigma Pi
01.2024 - 01.2025
- In my role coordinating professional activities, I successfully planned and executed networking events and workshops designed to enhance professional development and foster industry connections.
- I collaborated with other club officers to ensure attendance rates remained high for professional events.
Volunteer
St Patrick's Church
01.2017 - 06.2021
- As a dedicated volunteer at church events, I actively participated in organizing luncheons and community gatherings, fostering a spirit of fellowship among members.
- Additionally, I contributed to the maintenance of the pews and other communal spaces, promoting a welcoming and respectful environment for worship.
- My involvement not only strengthened my connections within the congregation but also demonstrated my commitment to service and community engagement.
Education
BS - Business Administration (Human Resources)
CSU Sacramento
Sacramento05-2025
A.S. - Business Administration
Folsom Lake College
Folsom01.2023
A.A. - Economics
Folsom Lake College
Folsom01.2023
Skills
- Customer Service
- Fluent in Spanish
- Proficient in Microsoft Office Suite
- Employee training
- Time Management
- Communication
- Conflict Resolution
- Critical Thinking
- Delegating work
- Schedule management
- Cash handling
- Handling customer complaints
Certification
Workplace Mental Health Certificate, Society for Human Resource Management, 11/14/24
Timeline
VP of Professional Activities
Delta Sigma Pi
01.2024 - 01.2025
Shift Manager
Pizza Guys
11.2020 - Current
Volunteer
St Patrick's Church
01.2017 - 06.2021
BS - Business Administration (Human Resources)
CSU Sacramento
A.S. - Business Administration
Folsom Lake College
A.A. - Economics
Folsom Lake College
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