Margherita Paesano
Cranston,RI
Overview
13
13
years of professional experience
Work History
Help Desk Support Specialist
Amica Insurance
Lincoln, Rhode Island
05.1991 - 11.2003
- Identified potential areas of improvement in existing processes related to help desk operations.
- Responded to customer inquiries via phone, email, or chat support.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Fielded help desk customer questions and fulfilled requests.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
High School Diploma -
West Warwick High School
West Warwick, RI06-1991
Timeline
Help Desk Support Specialist
Amica Insurance
05.1991 - 11.2003
High School Diploma -
West Warwick High School