Margherita Ternullo

- Built a new team, fostering positivity among members.

- Managed payroll processes for timely and accurate salary disbursement.

- Created and maintained weekly schedules.

-Increased engagement on multiple social media channels.

-Managed front desk activities with a focus on high-quality customer interaction.

-Developed new back-of-house schedule, ensuring smooth resort operations.

• Creator of Positive content reaching upwards of5 million viewers
• Sharing Content to gain exposure with target audiences
• Consistently posting at peak hours to ensure engagement

• Developed and maintained New BOH Opening and Closing Procedures by Implementing AM and PM checklists with instruction from the General Manager
• Trained current and New BOH Staff members on keeping up with Time management and Yard Procedures
• Worked With IDP's and Managed daily Rotation for Selective daycare dogs
• Administered Medication
• Prepared AM, Lunch, and PM Feeding for Daycare and Boarding
• Follow the Deep cleaning procedures every week
• Frequent check-in with the Yard attendants and FOH to ensure no gaps in communication
• Communicates Positive information to Pet parents about their pets while developing strong customer relationships

• Maintained a clean and safe environment for pets in my Care
• Followed Detail Client Instructions from Daycare and Boarding Clients
• Developed Long lasting Client relationships through constant communication
• Sending Photos and Videos to keep Pet parents up to date
• Basic Obedience training
• Managed Daily Schedule for Dog walking, Daycare, and Boarding
• Housing up to10 dogs at a time on a consistent basis

• Coordinated Daily activities for Guests Children under the age of13
• Communicated with Guest about future reservations and booking activities for their children during their time at the resort
• Performed Daily cleaning and organizing procedures
• Served as a translator for English-speaking VIP guests throughout their stay