Margherita Ternullo

• Ensured proper food preparation and medication administration to promote the health of dogs.
• Maintained accurate records of dog behaviors and health observations to support individualized care and intervention.

Ensured cleanliness and hygiene of dog facilities, promoting health and safety for all dogs.

• Managed Daily Schedule for Dog walking, Daycare, and Boarding
• Housing up to10 dogs at a time on a consistent basis
• Maintained a clean and safe environment for pets in my Care
• Followed Detail Client Instructions from Daycare and Boarding Clients
• Implemented basic obedience training to improve dog discipline and responsiveness.
• Sending Photos and Videos to keep Pet parents up to date
• Basic Obedience training

• Monitored dog behavior to ensure safe interactions among pets.
• Ensured cleanliness and safety in dog play areas, enhancing pet well-being.
• Prepared and served food in compliance with Dogtopia's health standards, supporting pet health and satisfaction.
• Facilitated smooth customer check-in and check-out processes, improving overall service experience.

- Managed daily operations of a premier dog resort facility.

-Managed front desk activities with a focus on high-quality customer interaction.

- Developed new back-of-house schedule, ensuring smooth resort operations.

- Built a new team, fostering positivity among members.

- Created and maintained weekly schedules.

- Managed payroll processes for timely and accurate salary disbursement.

• - Supervised staff, ensuring high-quality service and care for all pets.
• Enhanced social media presence by creating engaging content and interacting with followers.

• Developed and maintained New BOH Opening and Closing Procedures by Implementing AM and PM checklists with instruction from the General Manager
• Trained current and new BOH staff on time management and yard procedures to enhance operational efficiency
• Managed daily rotation for selective daycare dogs while coordinating with IDPs to ensure optimal care
• Administered medications to ensure proper health and care of animals.
• Prepared AM, Lunch, and PM Feeding for Daycare and Boarding
• Ensured cleanliness and hygiene by performing deep cleaning tasks on a weekly basis.
• Checked in regularly with yard attendants and FOH to maintain clear communication and address any concerns
• Communicates Positive information to Pet parents about their pets while developing strong customer relationships

• Communicated with guests about future reservations and arranged activities for their children, ensuring a seamless and enjoyable resort experience
• Coordinated daily activities for children under 13 at the resort, ensuring engaging and safe experiences.
• Executed daily cleaning and organizing tasks in guest areas
• Translated for English-speaking VIP guests throughout their stay