Microsoft Suite
Margi Tipton
Silverton,OR
Summary
Proven administrative expert with a history of enhancing efficiency and accuracy at Oregon State University Extension. Excelled in document management and operational support, boosting office productivity by implementing innovative process improvements. Renowned for exceptional teamwork and collaboration skills, consistently achieving organizational objectives. Skilled in leveraging technology to streamline tasks and foster positive vendor relationships.
Overview
36
36
years of professional experience
Work History
Administrative Program Assistant
Oregon State University Extension
10.2010 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported planning and coordination of [Type] program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Office Manager
Radiance Lighting LLC\ New Life Service Company
01.1989 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
Education
No Degree - Language Arts Education
Chemeketa Community College
Salem, ORSkills
- Travel Arrangements
- Calendar Management
- Scheduling appointments
- Document Management
- Verbal Communication
- Budget Tracking
- Meeting Coordination
- File Organization
- Report Preparation
- Report Writing
- Creative Problem-Solving
- Information coordination
- Teamwork and Collaboration
- Roadmap Planning
- Research
- Correspondence Management
- Information Management
- Operations Support
- Budget monitoring
- Operations assistance
- Partnership Development
- Vendor Relationship Management
- Financial Reporting
- Staff Support
- Logistics Coordination
- Information Processing Systems
- Logistics support
- Group and individual instruction
- Interpersonal Skills
- Data Entry
- Driven and Outgoing
- Differentiated Instruction
- Research abilities
- Community Outreach
- Document development
- Database Management
- Technology Support
- Expense Reports
- Program Planning
- Activity Planning
- Multiple Priorities Management
- Payroll Reporting
- Progress Tracking
- Budgeting expertise
- Project Management
- Document Control
- Powerpoint Presentations
- Process Improvement
- Multitasking and Organization
- Statistical reporting
- Event Planning
- Advanced Excel
- Event Coordination
- Travel Coordination
- Multi-Line Phone Systems
- Meeting facilitation
- Operational compliance
- Valid Driver's License
- G Suite
- Program Administration
- Documentation Management
- Administrative Support
- Remote Working Experience
Software
Adobe Professional
TEAMS
ZOOM
Timeline
Administrative Program Assistant
Oregon State University Extension
10.2010 - Current
Office Manager
Radiance Lighting LLC\ New Life Service Company
01.1989 - Current
No Degree - Language Arts Education
Chemeketa Community College
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