Margie Aranda
Stephenville,TX
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Stephens Health Care
Stephenville, TX
06.2021 - Current
- Verified insurance information prior to appointment booking.
- Assisted physicians and nursing staff by providing administrative support services.
- Inputted patient data into the electronic health record system.
- Reviewed patient medical history documents prior to appointment scheduling.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided assistance with additional tasks as needed or requested by management.
- Collaborated with new customers to give details about company offerings.
Texas Works Advisor
Texas Health and Human Services
Stephenville, TX
01.2000 - 01.2017
- Conducted eligibility interviews with applicants to determine their qualifications for various government assistance programs.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Identified needs of customers promptly and efficiently.
- Performed data entry tasks as required.
- Performed data entry tasks into various software programs.
- Updated customer records and maintained accurate data entry.
Education
Some College (No Degree) - Administrative Assistance And Secretarial Science
Ranger College
Ranger, TXSkills
- Calendar Management
- Chart updating
- Confidentiality
- Referral management
- Accuracy and Precision
- Follow-up skills
- Telephone management
- Patient Flow Management
- Telephone Etiquette
- Recordkeeping proficiency
- Customer Service
- Medical Terminology
- Data Entry
- Effective Multitasking
Languages
Spanish
Professional
English
Professional
Certification
- 3 certificates from Ranger College in Secretarial
References
References available upon request.
Timeline
Appointment Scheduler
Stephens Health Care
06.2021 - Current
Texas Works Advisor
Texas Health and Human Services
01.2000 - 01.2017
Some College (No Degree) - Administrative Assistance And Secretarial Science
Ranger College
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