Margie Austin
Orange Park,US
Summary
An experienced and skilled candidate seeking a challenging position in a company where all skills, knowledge and experience can be utilized in either a medical healthcare setting, office setting or customer service role in any field.
Overview
27
27
years of professional experience
Work History
Account Receivables Manager/Assistant Personal Assistant
Personal Injury Physicians
05.2017 - Current
- Analyzed and reconciled monthly billing and performance reports.
- Contact third party administrators and attorneys in effort to come to agreement on past due invoices.
- Deliver professional communication to customers via phone and email and process good judgement around properly following up with patients, insurance companies and attorneys in timely and persistent manner
- Verify all data around patient/claim and find out why it has been denied
- Responsible for timely submission, re-submission, and accuracy for billing claims for physician and chiropractic services
- Responsible for reviewing and maintaining billing and collection system
- Train all new employees on EMR system and office processes
- Responsible for updating billing system with new and deleted CPT and ICD-10 codes.
- Insurance follow up, denials, rejections and appeals.
- Assist in verifying insurance benefits, referrals, and appointment scheduling.
- Schedule continued education courses, travel, and business meetings, and any additional person request for provider.
- Responsible for inventory ordering.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Accounts Receivables Manager
National PET Scan Management, LLC
04.2009 - 01.2017
- Responsible for management of centralized billing department for 4 Imaging clinics
- Managed all phases of medical billing, including patient registration, charge entry, receipt entry and insurance follow up.
- Review coordinates all compliance issues regarding federal and state rules and regulations.
- Inventory tracking
- Responsible for developing and implementing mechanisms to ensure appropriate and accurate billing processes.
- Managed physician credentialing, improved office communication and education of clinic staff
- Improved charge capture and accuracy of data entry
- Analyzed and reconciled monthly billing and performance reports.
- Insurance follow up, denials, rejections and appeals.
- Provide patients with financial counseling, tracking payment and payment plans.
- Responsible for interviewing, hiring, and training of new staff.
- Quarterly travel to conferences for upcoming changes in industry.
- Assisted with light bookkeeping, charge entry and payment posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Completed daily process adjustments to maintain accuracy.
- Updated aging reports based on daily audits.
- Supported financial director with special projects and additional job duties.
- Established and checked coding procedures, monitored reports and updated internal files.
- Posted customer payments by recording cash, checks, and credit card transactions
- Prepared bills receivable, invoices, and bank deposits
- Reconciled daily AR ledger and verified proper posting
Senior Accounts Receivables Representative/Medical Biller
Ackerman Cancer Center
06.2001 - 08.2008
- Review and maintain billing and collection systems
- Coordinate and supervise work of payment posting, manual and electronically, charge entry and appeals
- Assigned responsibilities of reviewing and updating all payment options and methodologies to ensure accurate and timely collection of revenue
- Provide input for billing and collection issues
- Attend yearly conferences, seminars for changes and updates, deletions
- Responsible for insurance follow-up, denials, rejections and appeals.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Prepared financial statements to provide results of operations, financial position and cash flow
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Submitted cash and check deposits and generated cash receipts to record money received
- Monitored accounts to verify compliance with payment terms and schedules
- Negotiated payment arrangements with customers to establish timely receipt of payments
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records
- Input financial data and produced reports using QuickBooks.
- Presented audit findings to accounting manager after reviewing results and paperwork
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
Medical Billing Secretary
James B. Dolan
03.1997 - 06.2001
- Successful submission of medical claims for major and private insurance carriers, including
- HMO/PPO, Blue Cross/Blue Shield, and Medicare and Medicaid
- Credentialed provider with various insurance companies
- Assist with patient scheduling and insurance verification.
- Assist patient with dissemination of explanation of benefits.
- Schedule meetings, travels, conferences for physicians
- Attend conferences and seminars to better ensure proper claims submissions for payment and gain better insight into insurance companies’ policies, procedures, and processes.
- Verified accuracy of accounts payable payments, resulting in 15% reduction in payment errors and check reissues
- Processed customer invoices, credit memos and payments within established timelines
- Monitored outstanding invoices and performed collections duties
- Executed billing tasks and recorded information in company databases
- Reconciled cash received with payments recorded in billing system and reported discrepancies
- Used data entry skills to accurately document and input statements
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
Education
DIPLOMA - MEDICAL SECRETARY/BILLING
Concorde Career Institute
Jacksonville, FL05.1997
GED -
Huntington High School
Shreveport, LA02.1994
Skills
- Accounts receivables
- Personal accountability
- Interpersonal ability
- Key account management
- Account Set Up
- Understanding of accounting principles
- Basic accounting practices
- Account managing
- Account management
Timeline
Account Receivables Manager/Assistant Personal Assistant
Personal Injury Physicians
05.2017 - Current
Accounts Receivables Manager
National PET Scan Management, LLC
04.2009 - 01.2017
Senior Accounts Receivables Representative/Medical Biller
Ackerman Cancer Center
06.2001 - 08.2008
Medical Billing Secretary
James B. Dolan
03.1997 - 06.2001
DIPLOMA - MEDICAL SECRETARY/BILLING
Concorde Career Institute
GED -
Huntington High School
Similar Profiles
Lisa KingLisa King
Customer Care Representative at Personal Injury PhysiciansCustomer Care Representative at Personal Injury Physicians
Ashley RosserAshley Rosser
District Manager at Excelsia Injury Care (Personal Injury)District Manager at Excelsia Injury Care (Personal Injury)
Dianly QuirozDianly Quiroz
Marketing Outside Manager – Marketing Specialist at THE PERSONAL INJURY HUBMarketing Outside Manager – Marketing Specialist at THE PERSONAL INJURY HUB
ANTHONY GREENANTHONY GREEN
Customer Support - Acting Peer Success Crewmember at JetBlueCustomer Support - Acting Peer Success Crewmember at JetBlue
Eligio TortoleroEligio Tortolero
Mechanic and Assembler at Safariland GroupMechanic and Assembler at Safariland Group