MARGIE BRADLEY
BEND,OR
Summary
Dedicated Administrative Assistant with proven expertise in office administration and customer service excellence at Pinewood Appliance Repair. Skilled in prioritization and professional communication, adept at enhancing customer relations and streamlining operations. Demonstrated ability to exceed performance goals by optimizing resource management and fostering strong customer relationships.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Pinewood Appliance Repair
11.2005 - Current
- Opens up and closes.
- Answers phones, schedules appointments, coordinates technicians routes, calls customers with technicians arrival time.
- Interacts with vendors and professional services personnel to send and receive orders, looks up parts for customers and technicians, merchandise sales.
- Restocks supplies and places purchase orders to maintain adequate stock levels.
- Processes customer orders accurately in a timely manner.
- Delivers excellent customer service through prompt responses going above and beyond to answer any questions, effectively searching for solutions to solve any concerns a customer may have, building trust and strong customer relationships.
- Manages phone and email correspondence and handles incoming and outgoing mail and faxes.
- Receives and sorts incoming mail and packages to record, and distribute to correct recipient.
- Manages paper and electronic filing systems.
- Continually seeks methods to improving daily operations, communications with customers and recordkeeping, .
Assistant Service Deli Manager
Albertsons Grocery Store
05.1995 - 05.2005
- Enhanced customer satisfaction by providing exceptional service and responding to inquiries in a timely manner.
- Implemented cost-saving measures through careful monitoring of expenses related to staffing, inventory management, and equipment maintenance.
- Assisted with catering orders, ensuring accurate fulfillment within specified timeframes and exceeding client expectations.
- Maintained compliance with local health codes by regularly inspecting workstations for cleanliness and adhering to sanitation guidelines.
- Improved efficiency in daily operations through effective delegation of tasks among team members.
- Provided support during busy periods, managing long lines while maintaining excellent customer service levels.
- Managed inventory effectively, reducing waste and ensuring availability of fresh products for customers.
- Ensured food safety and quality control by implementing proper storage techniques and maintaining cleanliness standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across the team.
Education
GED -
VAN NUYS HIGH SCHOOL
Van Nuys, CASkills
- Customer Service
- Office Administration
- Customer Relations
- Professional Communication
- Purchase orders organization
- Resourceful
- Prioritization
- Time Management
- Deadline-oriented
- Scheduling
Timeline
Administrative Assistant
Pinewood Appliance Repair
11.2005 - Current
Assistant Service Deli Manager
Albertsons Grocery Store
05.1995 - 05.2005
GED -
VAN NUYS HIGH SCHOOL