Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Certification
RegisteredNurse
Margie Castellano

Margie Castellano

Cashmere,WA

Summary

Dynamic office professional known for consistently exceeding client and patron expectations. Proven ability to transform challenges into opportunities, strengthening relationships with clients and colleagues. Highly organized and detail-oriented, thriving in fast-paced environments while ensuring efficient front desk operations. Easily adaptable to change and consistent in delivering win-win results.

Overview

20
20
years of professional experience

Work History

Patient Services Coordinator

Cashmere Family Dentistry
Cashmere, WA
09.2024 - Current
  • Leading and facilitating daily morning meetings to find opportunities to better meet patient expectations.
  • Scheduled patient appointments, and effectively handled cancellations and last-minute adjustments, ensuring meeting daily financial goals.
  • Managed front desk operations, including directing phone calls, answering patients' scheduling and billing questions, intake of new patients, and collecting payments.
  • Educate patients on post-procedure care and coordinate follow-up visits as needed.
  • Processed referrals to specialists when required by the dentist.

Spanish Medical Interpreter

Confluence Health
Wenatchee, WA
05.2022 - 01.2024
  • Serving as an advocate for non-English language speakers and medical professionals, to ensure patients make an educated guess in treatment and diagnosis.
  • Empowered Hispanic communities through education on preventive measures related to health issues such as diabetes, cancer, hypertension.
  • Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.

Paraprofessional Educator

Wenatchee School District
Wenatchee, WA
11.2020 - 06.2022
  • Instructed students in basic academic skills such as reading, writing, math, science and social studies.
  • Assisted teachers in implementing Individualized Education Plans for students with special needs.
  • Supported English Language Learners in acquiring language skills and understanding content.
  • Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.

Bilingual Customer Service Specialist

Alorica Inc.
Remote, WA
06.2020 - 01.2021
  • Asked probing questions do determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by Samsung regulatory agencies.

Dental Receptionist

Stonelodge Dental
McKinney, TX
12.2017 - 11.2018
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using Eaglesoft.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.

Operations Supervisor

Lifetime Fitness
Allen, TX
08.2013 - 01.2017
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.

Education

Certified - CPR, AED And First AID

Health And Safety Institute
Wenatchee, WA
03.2023

Certified - Medical Spanish Interpreter

Language Line Academy
Wenatchee, WA
08-2022

Certified - Strengthening Families Facilitator

Washington State University
Wenatchee, WA

Associate of Science - Communications

Inter American University of Puerto Rico Bayamon
Bayamon, PR

Associate of Science - Gemology

Gemological Institute of America
Carlsbad, CA

Skills

  • Expertise in Client Relations
  • Continuous Process Improvement
  • Records Management Systems
  • Schedule Coordinating
  • Immigration Procedures
  • Office Management
  • Multi-line Phone Systems
  • Ethical Codes Adherence
  • Form Completion Assistance
  • Consecutive Interpretation
  • Cultural Insight
  • Immigration Case File Strategies
  • Thrive in Fast-Paced Settings
  • Department Support
  • HIPAA
  • Critical Thinking
  • Google Workspace
  • Microsoft Office
  • Public Speaker

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid sick leave401k match

Languages

Spanish
Native language
English
Proficient (C2)
C2

Certification

  • Advanced Medical Interpreter Certificate – Language Line Solutions or similar providers.
  • HIPAA Compliance Certification – Various Providers.
  • Conflict Resolution and Mediation Certificate – Various Providers.
  • Diversity and Inclusion in the Workplace Certificate – Various Providers.
  • Mental Health First Aid Certification - Mental Health First Aid USA.
  • Emotional Intelligence and Communication Skills Certification – Various Providers.
  • Time Management and Productivity Certifications – Various Providers.

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Margie Castellano