Margie Chapa
Corpus Christi,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrator
3S Services
06.2021 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
Administrative Assistant
KV Power
01.2019 - 06.2021
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
Office Manager
T&D Solutions / Volt Power
02.2007 - 05.2021
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached employees through day-to-day work and complex problems.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
Education
High School Diploma -
Gregory Portland
Portland05.1985
Skills
- Payroll
- Billing oversight
- Performance Evaluations
- Customer Relations
- Records Research
- Statement preparation
- Discrepancy Resolution
- Billing Document Creation
- Administrative Support
- 10-Key Data Entry
- Accuracy and Precision
- Billing systems and software
Timeline
Administrator
3S Services
06.2021 - Current
Administrative Assistant
KV Power
01.2019 - 06.2021
Office Manager
T&D Solutions / Volt Power
02.2007 - 05.2021
High School Diploma -
Gregory Portland
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