Margie Craig
Arlington,VA
Summary
Dedicated professional with a strong record in planning events, securing sponsors and customer service. An energetic and enthusiastic team player with excellent interpersonal and communication skills. PERSONAL PROFILE Results and goal-oriented multi-tasker with 30 years’ experience planning events, securing sponsors, selling advertising and providing top notch Customer Service Effective problem solver who puts people at ease and works well with diverse clients, co-workers, and supervisors. Energetic performer/motivated achiever who thrives on challenges and consistently maintains a positive attitude. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
27
27
years of professional experience
Work History
Shopper
Whole Foods
05.2022 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Associate
Walmart
01.2021 - 01.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service
Allstate
10.2019 - 08.2020
- Thoroughly researched and analyzed insurance policies
- Worked with Underwriters to adapt policies
- Communicated with Insurance Adjusters about the life cycle of each claim
- Approached clients via cold calling and direct mail to enquire about their insurance situation and their future needs
- Promoted new insurance policies to existing customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Area Director
N2 Publishing
05.2014 - 02.2019
- Franchisee/Outside Sales with N2 Publishing, publishing a monthly, local magazine for an affluent neighborhood in Winchester, VA
- Sold over $300,000 of advertising annually to local, small businesses. *Note: The magazine was about the residents of one small neighborhood was about one small affluent neighborhood in Winchester, VA
- Planned and hosted monthly networking events for local business owners and the magazine readers
- Coached, managed, and led a team of 12 area directors, helping them grow their individual businesses
- Recruited individuals demonstrating passion, dedication and added value to team.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Mentored and motivated sales professionals to service customer accounts and target metrics.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led sales region to increase sales and boost team morale.
Marketing and Advertising Manager
Recreation Vehicle Industry Association
04.1996 - 06.2014
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Utilized TV to highlight products and services from the Recreation Vehicle Industry
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Attended customer meetings, trade shows and conferences as company representative.
- Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
- Collaborated with media representatives to optimize coverage of special events.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Collected performance data on each promotion to better plan future events.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Analyzed revenues, expenditures and cash management.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Designed and implemented effective budgeting policies and procedures.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
BA - Mass Communication
St. Bonaventure University
St. Bonaventure, NY1989
Skills
- Collaboration
- Friendly, positive attitude
- Personalized Support
- Customer Care
- Guest Satisfaction
- Purchase Needs Determination
- Loss Prevention Goals Monitoring
- Customer Relations
- Productivity Performance
- Quality Deliverables
- Merchandise Selection
- Performance Goals
Timeline
Shopper
Whole Foods
05.2022 - Current
Associate
Walmart
01.2021 - 01.2022
Customer Service
Allstate
10.2019 - 08.2020
Area Director
N2 Publishing
05.2014 - 02.2019
Marketing and Advertising Manager
Recreation Vehicle Industry Association
04.1996 - 06.2014
BA - Mass Communication
St. Bonaventure University