Summary
Overview
Work History
Education
Skills
Timeline
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Margie Fuller

Louisville,KY

Summary

Adept at managing high-stress situations and ensuring timely assistance, I excelled in roles at Spectrum Cable, demonstrating exceptional customer service and teamwork. My ability to multitask and solve problems contributed significantly to meeting departmental performance metrics. Skilled in both effective communication and data entry, I consistently enhanced project success and trained new team members, showcasing reliability and strategic thinking.

Overview

30
30
years of professional experience

Work History

Project Team

Spectrum Cable
01.2016 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Completed assignments ahead of deadline.
  • Demonstrated flexibility in adapting to new roles or responsibilities within the project team as needed, contributing to overall project success by providing support wherever necessary.
  • Provided exceptional customer service to callers, remaining empathetic and patient.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Exemplified versatility by stepping in as needed to support other team members during busy periods or absences.

RSC Dispatcher

Spectrum Cable
01.2001 - 01.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to the customers.
  • Communicated with technicians to coordinate timely arrival times.
  • Provided exceptional customer service to callers, remaining empathetic and patient during customer interactions.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked technician progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics, contributing to the overall success of the department.
  • Completed course work to progress from RSC 2 to RSC 3.5.

Data Entry Clerk

TKR Cable
01.1997 - 01.2001
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.


Switchboard Operator/Receptionist

TKR Cable
09.1994 - 01.1997


  • Operated switchboard and routed incoming calls to appropriate departments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Documented messages and forwarded to correct individual.
  • Processed mail for pickup.
  • Ordered office supplies.
  • Participated in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Assisted Accounts Receivable Clerk with balancing the front counter cash registers for bank deposits.

Education

Word Processing Degree -

Sullivan Jr Collage of Business
Louisville, KY
01-1991

Skills

  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Strategic Thinking
  • Effective communication
  • Phone and email etiquette
  • Self motivation
  • Professionalism
  • Time management abilities

Timeline

Project Team

Spectrum Cable
01.2016 - Current

RSC Dispatcher

Spectrum Cable
01.2001 - 01.2016

Data Entry Clerk

TKR Cable
01.1997 - 01.2001

Switchboard Operator/Receptionist

TKR Cable
09.1994 - 01.1997

Word Processing Degree -

Sullivan Jr Collage of Business

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Margie Fuller